kaspersky protection extension for chrome dosen’t become green with a tick it’s grey

[AAi_980]

can somebody help me in this I added the kasepersky extension in chrome but it dosen’t become green with a tick it’s grey and when I click on it it shows me the logo and a dash then X then again  a dash then kasepersky software it dosen’t work so what I need to do to let it work.

[Flood and Flood's wife]

Hello  @AAi_980,

Welcome!

Please tell us:

1. Operating system name & version ?
2. KTS version & build ?
3. Chrome version ?
4. Kaspersky Protection extension version ? 
5. Does your system meet the software compatibility requirements ? 
6. Have you exited the browser & rebooted the system since installing the extension?

Please let us know?

Thank you.