Kaspersky Protection extension Anti-Banner Not Working [redux merged]

[godwre]

Need help. Kaspersky Protection extension AntiBanner no longer able to block ads after Chrome update. I already tried removing and reinstalling the extension to no avail.

 

Kaspersky Protection extension v1.3.8.0

Chrome Version 88.0.4324.104 (Official Build) (64-bit)

KIS 21.2.16.590(b)

Windows 10

 

 

[Friend]

Hello, @godwre 
The problem may be something else, not a Google Chrome update
A similar topic was raised on the fan club forum.
Maybe the support staff know something and will let us know.
For now, try disabling and re-enabling Anti-Banner in the settings of Kaspersky Internet Security

 

[godwre]

Hi @Friend

Disabling and re-enabling the Anti-banner did do the trick. It’s kind of a hassle though. I hope we get a fix from support staff. 

Thanks.

 

[Igor Kurzin]

Hi @godwre , if possible, please log a case with technical support via my.kaspersky.com and let me know its number. 

[godwre]

Hi @Friend and @Igor Kurzin , 

I’d like to reopen this issue again. Same issue again, but this time the workaround of disabling/enabling no longer works.

Anti-banner is not blocking anything.

=========================

Kaspersky Protection extension1.6.9.0

Chrome Version 90.0.4430.212 (Official Build) (64-bit)

KIS 21.3.10.391(b)

Windows 10

[godwre]

 

Kaspersky Protection extension Anti-Banner no longer able to block ads.

Same issue again, but this time the workaround of disabling/enabling no longer works.

Anti-banner is not blocking anything.

=========================

Kaspersky Protection extension1.6.9.0

Chrome Version 90.0.4430.212 (Official Build) (64-bit)

KIS 21.3.10.391(b)

Windows 10

[Flood and Flood's wife]

Hi @Friend and @Igor Kurzin , 

I’d like to reopen this issue again. Same issue again, but this time the workaround of disabling/enabling no longer works.

Anti-banner is not blocking anything.

=========================

Kaspersky Protection extension1.6.9.0

Chrome Version 90.0.4430.212 (Official Build) (64-bit)

KIS 21.3.10.391(b)

Windows 10

 

Kaspersky Protection extension Anti-Banner no longer able to block ads.

Same issue again, but this time the workaround of disabling/enabling no longer works.

Anti-banner is not blocking anything.

=========================

Kaspersky Protection extension1.6.9.0

Chrome Version 90.0.4430.212 (Official Build) (64-bit)

KIS 21.3.10.391(b)

Windows 10

Hello @godwre, 

Welcome again!

Currently, Kaspersky have acknowledged an issue with Kaspersky software not blocking advertising in YouTube → the issue is under review; however, that’s specific to advertising in Youtube, not advertising per se. 

1. Export KIS Settings.
2. Reset KIS to Default Settings. 
3. Shutdown device, using Shutdown, not Restart, power on login, make sure KIS is running, recheck “Kaspersky Protection extension Anti-Banner Not Working” issue, if it persists, do the following:
4. Uninstall KIS, save License information only, do not select any other checkboxes. 
5. Shutdown device, using Shutdown, not Restart, power on login. 
6. Download & clean install KIS. 
7. Shutdown device, using Shutdown, not Restart, power on login, make sure KIS is running → do not check “Kaspersky Protection extension Anti-Banner Not Working” atm. 
8. Run a manual Database update → allow it to complete. 
9. Shutdown device, using Shutdown, not Restart, power on login, make sure KIS is running → check “Kaspersky Protection extension Anti-Banner Not Working” ? 

IF the issue is replicable, video it, using a Screen recorder &, as per @Igor Kurzin’s reply above, log a case with Kaspersky Technical Support, Support may request Traces & other data; they will guide you.

& provide the INC reference number to @Igor Kurzin please? 

 

• Logs & traces can be big to very big; run for only as long as it takes to replicate the issue &, if any of the files cannot be attached to the incident, don’t use Webdav, simply upload the files to any cloud service of your choice, create a share link & add the share link to the incident. 

When Technical Support provide an answer, please share their information with the Community? 

Thank you🙏

Flood🐳 +🐋

[Apal]

What type of ads youtube ads, or, website ads ? Can you show a screenshot ?