Kaspersky plus Subscription isnt work in Kaspesky VPN

[RoBIN]

I am contacting you regarding an urgent issue with my Kaspersky Plus subscription.

Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again on my laptop.
 

[harlan4096]

Welcome to Kaspersky Community.

 

Have You seen the warning and clicked over it?

 

[RoBIN]

No there wasn t a warning like this

 

[harlan4096]

I mean here, in the forum! 🤦‍♂️

 

https://support.kaspersky.com/faq/ksec-migration

[Loose 1000]

11 hours ago, RoBIN said:

I am contacting you regarding an urgent issue with my Kaspersky Plus subscription.

Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again on my laptop.
 

Hi RoBIN,

You can authenticate it with the Activation Code from your Kaspersky Account, or get it emailed to you from the Kaspersky Plus interface.

It may also be easier to uninstall the VPN, restart, and install it from scratch using your Activation Code.

But this, and many other problems, are happening across the board with countless users and multiple devices and platforms.

Please do not try to fix it at your end. The problem is with Kaserpsky's integration of PureVPN into their security architecture and can only be fixed at THEIR end.

To test, try a free VPN temporarily, it should work without any issues showing your system configuration is correct.

Good luck 

Edited 1 hour ago by Loose 1000