Kaspersky is causing my computer to freeze for a split second every couple of seconds when i play YouTube videos on google chrome

[vincentd3]

Kaspersky is causing my computer to freeze for a split second every couple of seconds when i play YouTube videos on google chrome

[Berny]

Welcome. Can you please specify why you are suspecting Kaspersky.

[vincentd3]

because it started happening when i installed it and if i close it the problem stops.

[Berny]

Can you please provide a GSI Log :

https://support.kaspersky.com/common/diagnostics/3632

 

[vincentd3]

yes no problem.

[Wesly.Zhang]

Hello, @vincentd3 

 

Does this behavior only happen on Youtube online video ? If Yes, Could you add “youtube.com” in the following exclusion list:

Add exclusion for scanning encrypted traffic for website via “Setting: -->”Additional” → “Network” -->”Manage Exclusion”.

 

Any better after that? Please let me know.

 

Regards.

 

[Berny]

@vincentd3 

Also  and in addition to Wesly.Zhang ,  your Windows Event Log contains warnings pointing to your Network Adapter :  “Message : Intel(R) Ethernet Connection (2) I218-V Network link is disconnected”.

[vincentd3]

I tried to add the exclusion but the problem is still happening. also i dont know why its has warnings for my Ethernet connection because the internet works fine. everything works fine until i open kaspersky. after i open that then the computer freezes for a split second every couple of seconds and this only happens with google chrome. if i use a different browser this does not happen.

[vincentd3]

I was going to upload a small video of it but i cant upload anything larger then 5 mb on this site ?

[Berny]

We believe you and understand your problem ,please contact K-Lab Tech Support https://center.kaspersky.com 

[vincentd3]

ok. will do so. thanks for your help. ?

[Wesly.Zhang]

Hello @vincentd3 

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