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Posted

Dear Friends

I have been using of Kaspersky AV for last 15 years. My OS isr win 10pro 1083 . Now I have for few days the my  installed KIS2019 ( now by auto update exact version is  KIS 20.0.14.1085 (j) )has been deactivated automatically . Though it is showed in program menu etc. Though Kaspersky secure connection running as it is. I have been reinstalled at least 7 time after fresh down load from website (www.kaspersky.co.in). The new  installation working fine but after reboot its again disabled.

please Help!!

Thanking You in advance

Jayadev Lenka

 

Posted

Yes Already did . I am attaching here with.

Thank You!

Posted

Hello @JLenka,

could you specify does the issue happen with KSEC or with KIS? What does mean by “deactivated after reboot”?

  • 1 month later...
Posted

As Anton Mefodys asked, please detail describe the evidence that indicates that “deactivated” is happening. As shown by what? How can you tell it is deactivated? 

  • 1 month later...
Posted

There is there is three Request in Queue Tech Support for 3 months no response from them

I am user for last 15 years Now it is time to quite. As there is no response 10 of email online complains. Deactivate means  unable to scan , icons grayed(inactive).  It happens just updating database , if I install fresh and do not do database update it works fine. No software installed during last six months. The problem occurred during last 3 months, INC000011574846

The Lab tech are no help for my case!!!!

JLenka

 

 

Posted

Hello @JLenka,

As I see the request INC000011574846 was closed, as there was no reply from your side.

I have reopened the request. So please keep conversating with Tech support there.

Thank you!

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