kaspersky internet security deactivated

[Guest #11420]

Dear Friends

I have been using of Kaspersky AV for last 15 years. My OS isr win 10pro 1083 . Now I have for few days the my  installed KIS2019 ( now by auto update exact version is  KIS 20.0.14.1085 (j) )has been deactivated automatically . Though it is showed in program menu etc. Though Kaspersky secure connection running as it is. I have been reinstalled at least 7 time after fresh down load from website (www.kaspersky.co.in). The new  installation working fine but after reboot its again disabled.

please Help!!

Thanking You in advance

Jayadev Lenka

 

[andrew75]

@JLenka, make a GSI report, please.

[Guest #11420]

Yes Already did . I am attaching here with.

Thank You!

[Guest]

Hello @JLenka,

could you specify does the issue happen with KSEC or with KIS? What does mean by “deactivated after reboot”?

[Guest #11420]

KIS20

[richbuff]

As Anton Mefodys asked, please detail describe the evidence that indicates that “deactivated” is happening. As shown by what? How can you tell it is deactivated? 

[Guest]

It is better to Create a request to Tech Support and handle the issue there.

Please specify the request ID?

Thank you!

[Guest #11420]

There is there is three Request in Queue Tech Support for 3 months no response from them

I am user for last 15 years Now it is time to quite. As there is no response 10 of email online complains. Deactivate means  unable to scan , icons grayed(inactive).  It happens just updating database , if I install fresh and do not do database update it works fine. No software installed during last six months. The problem occurred during last 3 months, INC000011574846

The Lab tech are no help for my case!!!!

JLenka

 

 

[Guest]

Hello @JLenka,

As I see the request INC000011574846 was closed, as there was no reply from your side.

I have reopened the request. So please keep conversating with Tech support there.

Thank you!