Jump to content
Kaspersky Support Forum

Kaspersky free activation

Heku2001

By Heku2001
in Kaspersky Free

 Share

Recommended Posts

Heku2001

Heku2001

Posted
Posted

Hello. I'm trying to install Kaspersky Free Antivirus, but when I enter my email address, it immediately asks me to enter the purchased activation code. It doesn't give me the option to use the program with a free license. Is this true, or is there a problem with the system that's preventing me from using the free antivirus on a new account? Thank you.

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
35 minutes ago, Heku2001 said:

Hello. I'm trying to install Kaspersky Free Antivirus, but when I enter my email address, it immediately asks me to enter the purchased activation code. It doesn't give me the option to use the program with a free license. Is this true, or is there a problem with the system that's preventing me from using the free antivirus on a new account? Thank you.

Hello @Heku2001, 

Welcome!

  1. Have any *paid-Kaspersky-subscriptions* been used in the past & are associated with that email address / MyKaspersky account? 
  2. In the MyKaspersky account, Devices tab, how may devices show as being attached? 
  3. In the MyKaspersky account, Subscription tab, how many subscriptions are showing -> what are they - names? -> to protect (your) privacy & security - pls don't post private info like activation codes/license key & or email address. 

Post back please? 
Thank you🙏
Flood🐳+🐋

Heku2001

Heku2001

Posted
  • Author
Posted
12 minutes ago, Flood and Flood's wife said:

Hello @Heku2001, 

Welcome!

  1. Have any *paid-Kaspersky-subscriptions* been used in the past & are associated with that email address / MyKaspersky account? 
  2. In the MyKaspersky account, Devices tab, how may devices show as being attached? 
  3. In the MyKaspersky account, Subscription tab, how many subscriptions are showing -> what are they - names? -> to protect (your) privacy & security - pls don't post private info like activation codes/license key & or email address. 

Post back please? 
Thank you🙏
Flood🐳+🐋

Hello. None of all. It´s a new account.

  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
34 minutes ago, Heku2001 said:

Hello. None of all. It´s a new account.

Hello @Heku2001, 

Thank you for the information!

  1. So, for clarification, in the MyKaspersky account, Devices tab & Subscription tab - there's *no* information - everything is *blank*? 
  2. Which region/physical location are (you) in? 
  3. Which Windows OS & build - in Windows Search, type WINVER - open the WINVER app, post back what's shown please? 
  4. Post a *full-screen* image of the Kaspersky Free application, showing the *email-address field* & the request to "enter the purchased activation code" - for (your) privacy hide the email address before posting please? 
  5. *Uninstall* Kaspersky Free. Read: How to uninstall the application
  6. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  7. Download a *new* Kaspersky Free: https://www.kaspersky.com/downloads/free-antivirus
  8. Install Kaspersky Free, read: How to install the application & How to activate the application. 

Post back please? 
Thank you🙏
Flood🐳+🐋

Heku2001

Heku2001

Posted
  • Author
Posted
5 minutes ago, Flood and Flood's wife said:

Hello @Heku2001, 

Thank you for the information!

  1. So, for clarification, in the MyKaspersky account, Devices tab & Subscription tab - there's *no* information - everything is *blank*? 
  2. Which region/physical location are (you) in? 
  3. Which Windows OS & build - in Windows Search, type WINVER - open the WINVER app, post back what's shown please? 
  4. Post a *full-screen* image of the Kaspersky Free application, showing the *email-address field* & the request to "enter the purchased activation code" - for (your) privacy hide the email address before posting please? 
  5. *Uninstall* Kaspersky Free. Read: How to uninstall the application
  6. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  7. Download a *new* Kaspersky Free: https://www.kaspersky.com/downloads/free-antivirus
  8. Install Kaspersky Free, read: How to install the application & How to activate the application. 

Post back please? 
Thank you🙏
Flood🐳+🐋

1. As I said, all is blank because it´s a new account. Also,I have even tried creating a new free emal address to see if the same thing happened when I write that address in activation screen of Kaspersky Free. Always show up a activation code insert screen.

2. Latinamerica, Argentina

3. Cannot because is not my computer. It´s Windows 11 on PC. But I tried from the My Kaspersky webpage and it´s the same issue. Tried to a new device from pic 1, and get the enter activation code pic 2. 

5-6-7 I've done this several times, and the results haven't changed. That's why I wrote to the forum, since I don't know exactly what the problem is. 

Thank you.

1.jpg

2.jpg

  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
5 minutes ago, Heku2001 said:

1. As I said, all is blank because it´s a new account. Also, I have even tried creating a new free email address to see if the same thing happened when I write that address in activation screen of Kaspersky Free. Always show up a activation code insert screen.

2. Latin America, Argentina

3. Cannot because is not my computer. It´s Windows 11 on PC. But I tried from the My Kaspersky webpage and it´s the same issue. Tried to a new device from pic 1, and get the enter activation code pic 2. 

5-6-7 I've done this several times, and the results haven't changed. That's why I wrote to the forum, since I don't know exactly what the problem is. 

Thank you.

 

Hello @Heku2001,

Thank you for the information!

  1. (Previously dot-point 3 above) We do not understand - IF (you) are installing the Kaspersky software why is it not possible to go to Windows Search, type WINVER, open the WINVER app & post the results? 
  2. (Previously dot-point 4 above) Post a *full-screen* image of the Kaspersky Free application, showing the *email-address field*  - for (your) privacy hide the email address before posting please? *scroll-down*image.thumb.jpeg.324de15a510c88160cbc7f3eef446dd2.jpeg

Post back please? 
Thank you🙏
Flood🐳+🐋

Heku2001

Heku2001

Posted
  • Author
Posted
3 minutes ago, Flood and Flood's wife said:

Hello @Heku2001,

Thank you for the information!

  1. (Previously dot-point 3 above) We do not understand - IF (you) are installing the Kaspersky software why is it not possible to go to Windows Search, type WINVER, open the WINVER app & post the results? 
  2. (Previously dot-point 4 above) Post a *full-screen* image of the Kaspersky Free application, showing the *email-address field*  - for (your) privacy hide the email address before posting please? *scroll-down*image.thumb.jpeg.324de15a510c88160cbc7f3eef446dd2.jpeg

Post back please? 
Thank you🙏
Flood🐳+🐋

Because the problem is not on my computer. The problem is on my friend computer, and now I´m not at his house. It´s that so important the build of the Windows? If it so, I repost from there. But I cannot see the difference because the issue is the same on the My Kaspersky webpage. I believe there two way to install Kaspersky Free. Download, install and activate, or create My kaspersky account, and download it. I´m wrong? And the Pic 3 show there nothing down of the screen. I repeat, it´s a total new account. None of previus subscription o licence may existed 

Thank you

14 minutes ago, Flood and Flood's wife said:

Hello @Heku2001,

Thank you for the information!

  1. (Previously dot-point 3 above) We do not understand - IF (you) are installing the Kaspersky software why is it not possible to go to Windows Search, type WINVER, open the WINVER app & post the results? 
  2. (Previously dot-point 4 above) Post a *full-screen* image of the Kaspersky Free application, showing the *email-address field*  - for (your) privacy hide the email address before posting please? *scroll-down*image.thumb.jpeg.324de15a510c88160cbc7f3eef446dd2.jpeg

Post back please? 
Thank you🙏
Flood🐳+🐋

 

3.jpg

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
36 minutes ago, Heku2001 said:

Because the problem is not on my computer. The problem is on my friend computer, and now I´m not at his house. It´s that so important the build of the Windows? If it so, I repost from there. But I cannot see the difference because the issue is the same on the My Kaspersky webpage. I believe there two way to install Kaspersky Free. Download, install and activate, or create My Kaspersky account, and download it. I´m wrong? And the Pic 3 show there nothing down of the screen. I repeat, it´s a total new account. None of previous subscription o licence may existed. 

Thank you

 

Hello @Heku2001

Thank you for the information!

  1. In an English speaking/writing channel - please post images in English, *temporarily* convert the Kaspersky GUI to English by pressing SHIFT F12 - the change can be reverted to Spanish by pressing SHIFT F5. 
  2. Confirm - in the Kaspersky Free application (you've) installed (at your friends house) - there is NO email address field? IF the answer is 'yes', where was "when I enter my email address" applied? 
  3. Yes, WINVER information is important.  
  4. *Which* Kaspersky site has Kaspersky Free been downloaded from? Post the URL please?

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
modified 2: where was "when I enter my email address" applied? added 4.
Heku2001

Heku2001

Posted
  • Author
Posted
13 minutes ago, Flood and Flood's wife said:

Hello @Heku2001

Thank you for the information!

  1. In an English speaking/writing channel - please post images in English, *temporarily* convert the Kaspersky GUI to English by pressing SHIFT F12 - the change can be reverted to Spanish by pressing SHIFT F5. 
  2. Confirm - in the Kaspersky Free application (you've) installed (at your friends house) - there is NO email address field? IF the answer is 'yes', where was "when I enter my email address" applied? 
  3. Yes, WINVER information is important.  

Thank you🙏
Flood🐳+🐋

1. OK

2. After the finish of the installation, a screen requesting an email popup, and the field is blank. I enter the email address of my friend (and later try with a new free created email address), and submit it, and after a few seconds, the screen requesting a activation purchased code appears. It´s the same issue if I try from the "add device" button of the Devices screen of My Kaspersky webpage 

3. It´s late here, I'll ask my friend tomorrow and post it.

  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
1 hour ago, Heku2001 said:

1. OK

2. After the finish of the installation, a screen requesting an email popup, and the field is blank. I enter the email address of my friend (and later try with a new free created email address), and submit it, and after a few seconds, the screen requesting a activation purchased code appears. It´s the same issue if I try from the "add device" button of the Devices screen of My Kaspersky webpage 

3. It´s late here, I'll ask my friend tomorrow and post it.

Hello @Heku2001, 

Thank you for the information! Rest well & when you come back please continue: 

  • (Ioo) there's something wrong with the *install*, the posted image-screens are not normal. 
  1. The existing install needs to be removed - as we posted above -> *Uninstall* Kaspersky Free. Read: How to uninstall the application
  2. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  3. *Backup* the System registry, read: Hacer una copia de seguridad del Registro y restaurarlo en Windows 
  4. Download & install - Registrar Registry Manager
  5. When Registrar Registry Manager is installed, run it -> in the *SEARCH* field, search for the word: Kaspersky - on the right of Registrar Registry Manager  GUI, all *found* Kaspersky entries with show - remove *all* found Kaspersky entries.
  6. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  7. Download a *new* Kaspersky Free: https://www.kaspersky.es/downloads/free-antivirus
  8. Install Kaspersky Free - *take screen-prints of the Kaspersky Free install* we need to see what YOU SEE!!
  • *FYI, Kaspersky Free does not work if your device is not connected to your account. Kaspersky Free can be activated by logging into your My Kaspersky account from the device on which you are installing the application. You can create an account in the account connection window during application activation or on My Kaspersky website.*

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
formatting
Heku2001

Heku2001

Posted
  • Author
Posted
22 minutes ago, Flood and Flood's wife said:

Hello @Heku2001, 

Thank you for the information! Rest well & when you come back please continue: 

  • (Ioo) there's something wrong with the *install*, the posted image-screens are not normal. 
  1. The existing install needs to be removed - as we posted above -> *Uninstall* Kaspersky Free. Read: How to uninstall the application
  2. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  3. *Backup* the System registry, read: Hacer una copia de seguridad del Registro y restaurarlo en Windows 
  4. Download & install - Registrar Registry Manager
  5. When Registrar Registry Manager is installed, run it -> in the *SEARCH* field, search for the word: Kaspersky - on the right of Registrar Registry Manager  GUI, all *found* Kaspersky entries with show - remove *all* found Kaspersky entries.
  6. Reboot - shutdown the computer using Shutdown, not Restart, power ON by pressing the power-button, login.
  7. Download a *new* Kaspersky Free: https://www.kaspersky.es/downloads/free-antivirus
  8. Install Kaspersky Free - *take screen-prints of the Kaspersky Free install* we need to see what YOU SEE!!
  • *FYI, Kaspersky Free does not work if your device is not connected to your account. Kaspersky Free can be activated by logging into your My Kaspersky account from the device on which you are installing the application. You can create an account in the account connection window during application activation or on My Kaspersky website.*

Thank you🙏
Flood🐳+🐋

Posted images are not from install program, these are from My Kaspersky website.

No needed to use registry cleaner, because this issue appeared when I try to install Kaspersky´Free on a formated PC. The installation of Windows is clean and brand new. 

Any other idea? 

Thank you.

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
35 minutes ago, Heku2001 said:
  1. Posted images are not from install program, these are from My Kaspersky website.
  2. No needed to use registry cleaner, because this issue appeared when I try to install Kaspersky 'Free on a formatted PC. The installation of Windows is clean and brand new. 
  3. Any other idea? 

Thank you.

Hello @Heku2001, 

Thank you for the information!

  1. 🤣
  2. 🤣
  3. Provide the requested information so assistance can be provided; we've *just* installed Kaspersky Free from source; it installs & activates normally. 
  4. Download the installer from https://latam.kaspersky.com/downloads/free-antivirus - what happens? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
https://latam.kaspersky.com/downloads/free-antivirus
Heku2001

Heku2001

Posted
  • Author
Posted
9 hours ago, Flood and Flood's wife said:

Hello @Heku2001, 

Thank you for the information!

  1. 🤣
  2. 🤣
  3. Provide the requested information so assistance can be provided; we've *just* installed Kaspersky Free from source; it installs & activates normally. 
  4. Download the installer from https://latam.kaspersky.com/downloads/free-antivirus - what happens? 

Thank you🙏
Flood🐳+🐋

Hello. I'll try it on Monday, because my friend won't be home this weekend. Thanks you.

  • Thanks 1

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing


×
×
  • Create New...