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Kaspersky Free 21.23.6.614 krash after patch A update

tigertron

By tigertron
in Kaspersky Free

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tigertron

tigertron

Posted
Posted

In Windows 7 with updates I have installed Kaspersky Free 21.23.6.614 and it worked good. I performed update and patch A is installed. After restart I have a crash of Kaspersky. In Event viewer have only this: 

Spoiler

Log Name:      System
Source:        Service Control Manager
Date:          14.12.2025 г. 12:43:00 ч.
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tigertron-PC
Description:
The Kaspersky Service 21.23 service terminated unexpectedly.  It has done this 4 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7034</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2025-12-14T10:43:00.764727900Z" />
    <EventRecordID>7224370</EventRecordID>
    <Correlation />
    <Execution ProcessID="776" ThreadID="1664" />
    <Channel>System</Channel>
    <Computer>Tigertron-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Kaspersky Service 21.23</Data>
    <Data Name="param2">4</Data>
  </EventData>
</Event>

In log have error in file traffic_processing.dll. Here is attached log:

Spoiler

10:35:02.055 [7F8:544] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:35:02 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    Verifier is loaded: 0
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x16c, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x174, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:35:02.065 [7F8:544] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:35:02.065 [7F8:544] INF    [DumpWriter]    Connect for event 0x190, m_isIoPending = 1, m_pipeState = 0
10:35:02.065 [7F8:960] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:41.746 [7F8:1378] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e2c33af), exceptionInfo 0xb15f318
EXCEPTION_RECORD 0xb15f3d0
Code = 0xc0000005
Flags = 0x0
Address = 0x6e2c33af
Parameter 0 = 0x0
Parameter 1 = 0xa4f0000
gle 0x57, wsa gle 0x57
10:37:41.746 [7F8:1378] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e2c33af), exceptionInfo 0xb15f2d0
EXCEPTION_RECORD 0xb15f3d0
Code = 0xc0000005
Flags = 0x0
Address = 0x6e2c33af
Parameter 0 = 0x0
Parameter 1 = 0xa4f0000
gle 0x0, wsa gle 0x57
10:37:41.754 [7F8:1378] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:37:41.756 [7F8:1378] INF    [DumpWriter]    Terminating process because of callback result
10:37:51.990 [BC0:2FC] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:37:51 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Verifier is loaded: 0
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x170, m_isIoPending = 1, m_pipeState = 0
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x178, m_isIoPending = 1, m_pipeState = 0
10:37:51.991 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.991 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:37:51.992 [BC0:2FC] INF    [DumpWriter]    Connect for event 0x190, m_isIoPending = 1, m_pipeState = 0
10:37:51.992 [BC0:8CC] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:00.808 [BC0:1C78] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6ed733af), exceptionInfo 0x213df570
EXCEPTION_RECORD 0x213df628
Code = 0xc0000005
Flags = 0x0
Address = 0x6ed733af
Parameter 0 = 0x0
Parameter 1 = 0x0
gle 0x0, wsa gle 0x0
10:39:00.808 [BC0:1C78] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6ed733af), exceptionInfo 0x213df528
EXCEPTION_RECORD 0x213df628
Code = 0xc0000005
Flags = 0x0
Address = 0x6ed733af
Parameter 0 = 0x0
Parameter 1 = 0x0
gle 0x0, wsa gle 0x0
10:39:00.875 [BC0:1C78] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:39:00.879 [BC0:1C78] INF    [DumpWriter]    Terminating process because of callback result
10:39:11.153 [181C:AA4] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:39:11 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Verifier is loaded: 0
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x16c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x174, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x17c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x184, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:39:11.153 [181C:AA4] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:39:11.153 [181C:AA4] INF    [DumpWriter]    Connect for event 0x18c, m_isIoPending = 1, m_pipeState = 0
10:39:11.153 [181C:80] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:40:32.821 [181C:F84] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e9e33af), exceptionInfo 0x28b1f3a0
EXCEPTION_RECORD 0x28b1f458
Code = 0xc0000005
Flags = 0x0
Address = 0x6e9e33af
Parameter 0 = 0x0
Parameter 1 = 0x24946000
gle 0x57, wsa gle 0x57
10:40:32.821 [181C:F84] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e9e33af), exceptionInfo 0x28b1f358
EXCEPTION_RECORD 0x28b1f458
Code = 0xc0000005
Flags = 0x0
Address = 0x6e9e33af
Parameter 0 = 0x0
Parameter 1 = 0x24946000
gle 0x0, wsa gle 0x57
10:40:32.827 [181C:F84] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:40:32.829 [181C:F84] INF    [DumpWriter]    Terminating process because of callback result
10:41:54.039 [1378:64C] INF    [DumpWriter]    === Logging started at local time Sun Dec 14 12:41:54 2025 (UTC+02:00) by ["C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\avp.exe" -r], product version 21.23.6.614
AppVer: 0 SessionId: 0 PPL: 0 DevState: 0 KLPSRV: 0, OS version 6.1.7601.1, log filename C:\ProgramData\Kaspersky Lab\AVP21.23\Traces\KAV.dumpwriter.log
10:41:54.039 [1378:64C] INF    [DumpWriter]    Verifier is loaded: 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x168, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x170, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x178, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x180, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:64C] INF    [DumpWriter]    ConnectNamedPipe result 0x000003e5
10:41:54.039 [1378:64C] INF    [DumpWriter]    Connect for event 0x188, m_isIoPending = 1, m_pipeState = 0
10:41:54.039 [1378:518] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    Worker thread started
10:41:54.039 [1378:518] INF    [DumpWriter]    [GlobalScopeAsyncEventProcessor]    New event added to list, continue waiting
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    VEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e8b33af), exceptionInfo 0xa93f610
EXCEPTION_RECORD 0xa93f6c8
Code = 0xc0000005
Flags = 0x0
Address = 0x6e8b33af
Parameter 0 = 0x0
Parameter 1 = 0x259ea000
gle 0x57, wsa gle 0x57
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    SEH processing exception 0xc0000005 occured in C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.23\traffic_processing.dll+0x233af (absolute 0x6e8b33af), exceptionInfo 0xa93f5c8
EXCEPTION_RECORD 0xa93f6c8
Code = 0xc0000005
Flags = 0x0
Address = 0x6e8b33af
Parameter 0 = 0x0
Parameter 1 = 0x259ea000
gle 0x0, wsa gle 0x57
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    Dump writer callback invoked, exception code 0xc0000005, event DUMP_ON_UNHANDLED_EXCEPTION, full dump path [empty], result DW_SKIP
10:43:00.682 [1378:1C8C] INF    [DumpWriter]    Terminating process because of callback result
 

I hope this will help to developers.

Berny

Berny

Posted
Posted

@tigertron Welcome.

28 minutes ago, tigertron said:

0xc0000005 occured in 😄

This could be related with e.g. damaged Windows  system components or a driver issue or a RAM issue ........ 🤔
Also , Windows 7 is an old Operating System and is not supported any more by Microsoft .

  • Like 2
AlexeyK

AlexeyK

Posted
Posted
36 минут назад, tigertron сказал:

I hope this will help to developers.

For analysis, developers need dump files, not these logs. And sometimes additional logs - traces, etc. But the free version won't be analyzed. You can only try reinstalling the app if you have its setup file, because the free version is no longer supported in most regions.

  • Like 3
Schulte

Schulte

Posted
Posted

Hello @tigertron,

the same thing happened with my Premium on Win7 just under a month ago—it crashed during the first reboot with patch ‘A’.
There have been no further incidents since then, and 21.23.6.614 (a) is running perfectly.

  • Like 3
tigertron

tigertron

Posted
  • Author
Posted
4 hours ago, Berny said:

@tigertron Welcome.

This could be related with e.g. damaged Windows  system components or a driver issue or a RAM issue ........ 🤔
Also , Windows 7 is an old Operating System and is not supported any more by Microsoft .

Berny, you know me from the old good times. :classic_cool: I know what is the problem, and it is not one you count. MS not support Win7, but Kaspersky products still support it. :classic_smile:

4 hours ago, AlexeyK said:

For analysis, developers need dump files, not these logs. And sometimes additional logs - traces, etc. But the free version won't be analyzed. You can only try reinstalling the app if you have its setup file, because the free version is no longer supported in most regions.

Yes I know, but the developers know what to do with this info. I post it only for information on themself. Thanks, but not need reinstalling. The situation will be the same. :classic_wink:

3 hours ago, Schulte said:

Hello @tigertron,

the same thing happened with my Premium on Win7 just under a month ago—it crashed during the first reboot with patch ‘A’.
There have been no further incidents since then, and 21.23.6.614 (a) is running perfectly.

Thank you for the answer. Now I know it's not only our PCs. We have paid versions too. On the computers with Win7 we have crash on first restart, on win10-11 we don't have. Its's OS releated issue. I hope that in the new patches issue will be fixed and we don't have crash on restart. 

Have a good night to everyone! :classic_smile:

  • Like 1

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