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Kaspersky File Shredder in the Philippines, Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library.


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Hello, just rejoined Kaspersky Security Cloud, BUT I'm having the same problem as last time. After one successful shredding of the Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library. It's nowhere to be found! I have submitted a ticket which is currently being looked into. I reside in the Philippines, and suspect that some Filipino authority is blocking the shredder. Does anyone in the Philippines have the same problem?
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After one successful shredding of the Recycle Bin ,the Shredder is no longer able to locate the Recycle Bin in the Library. It's nowhere to be found!
Hello @MikeTheFritz, Welcome! I'm not from the Philippines, sorry, however, I hope you don't mind (me) asking a question.... Was it $Recycle.Bin that was shredded or the contents? Please let us know? Thanks so much.
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Hello, thanks for your reply to my post. I'm pretty sure only the contents were shredded, as the shortcut itself has not disappeared from my desktop. After that I did not try to shred the contents for some time, but when I did the 'Recycle Bin' had disappeared from the library list. The shortcut icon with contents however is still on my desktop screen. Strange goings on. I suspect that some Filipino entity/authority is meddling with the Kaspersky settings. But I can't be sure, of course. Last time the Kaspersky specialists could not fix this. I was able to circumvent this for some time by transferring the files to any other 'Folder' in Pictures and then shred that folder with contents. But eventually this trick was blocked, too! Have a nice day & week wherever you may be. Mike P.S. CCleaner & Avast do not have this problem. Perhaps they are better protected against outside interference.
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Hello MikeTheFritz, Thanks for posting back, the shredder deletes the folder, any folder, it does not shred or delete the shortcut. When the shredder process runs, it does not look & go, "it's a recycle bin folder, I'll only delete the contents, it goes "oh folder, shred".
  1. When you say "The shortcut icon with contents is still on my desktop screen", what does "with contents" mean please?
  2. If you have a very recent restore point or system image its easy to roll back.
  3. Also, please check: Desktop Icon settings:
Please let me know? Thanks:pray_tone2:.
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Obviously I could 'delete' the contents of the Recycle Bin, but that's NOT shredding it.
No, MikeTheFritz, deleting the contents of the Recycle Bin is not shredding it. I never said it was. I never asked you to delete the contents of the Recycle Bin. Has the Technical Support Team helped you with "after one successful shredding of the Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library"? Please let us know? Thanks.
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