Kaspersky Blocking Youtube Player

[KadenSuderman]

Recently, about 4-5 days ago, my Youtube began to not work. When I click to watch a video on the site the entire webpage will refuse to load and I cannot play the video, look at comments, or use any interface whatsoever. I did some investigating and found that Youtube would work as normal as soon as I closed Kaspersky. Some help on how to fix this would be great. The link below is a picture of what my Youtube looks like when not loading. 

Thanks you!

 

http://prntscr.com/sim784

[Flood and Flood's wife]

Hello @KadenSuderman,

Welcome!

1. ❓ Does “ Youtube - entire webpage: cannot play video, look at comments, or use any interface whatsoever ” happen irrespective of browser used? 
2. ❓ 4-5 days ago, were there any changes: hardware, software, extensions added, & or environmental?
3. ❓ Are Kaspersky Private Browsing & or Anti-Banner enabled?
4. Please run a GSI & Windows Logs & post back?

Thank you🙏

Flood🐳

Google Chrome  v81.0.4044.138

Firefox v76.0.1

Edge Chromium v81.0.416.72

 

[KadenSuderman]

Hello @KadenSuderman,

Welcome!

1. ❓ Does “ Youtube - entire webpage: cannot play video, look at comments, or use any interface whatsoever ” happen irrespective of browser used? 
2. ❓ 4-5 days ago, were there any changes: hardware, software, extensions added, & or environmental?
3. ❓ Are Kaspersky Private Browsing & or Anti-Banner enabled?
4. Please run a GSI & Windows Logs & post back?

1. It seems to only happen in Chrome and Firefox, and not on Edge. 
2. I’m not sure about any changes, however I did remove many extensions to attempt to fix it as I know that can occasionally be a cause. 
3. I’m on the free version of kaspersky so Anti-banner is disabled. I am also not using Kaspersky private browsing. 

I ran a GSI & Windows Logs and have attached the file below. None of the above have changed anything so far sadly. Thanks for the help.

[Flood and Flood's wife]

Hello @KadenSuderman, 

Thank you for replying, the data and the additional information👌

1. Confirm Firefox full name & version? 
2. Confirm Chrome full name & version? 
3. Windows is v1903 18362, please update to Windows 10 v1909 18363
4. Run Chrome incognito and Firefox inPrivate window mode & recheck please?

Please let us know?

Thank you🙏

Flood🐳

[Guest]

Hi,

Does pausing protectionin KFA + browser restart help?

Is it possible to identify one culprit component?

 

Also have you tried to clear cache in browsers? Does the issue persist?

 

Try to reset KFA settings (Settings - General - Manage settings) and retest the issue.

Try to enable Kaspersky Protection extension in browsers.

 

Check is the issue related to script inject option (Setings - Additional - Network). So try to disable the option, restart KFA, restart browser and retest the issue.

 

[KadenSuderman]

 

Also have you tried to clear cache in browsers? Does the issue persist?

 

Clearing the cache fixed it! Youtube now works fine in all browsers. 

Thanks for the help!

Kaden​​​​​​​