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Kasperski Internet Security disappeared and deleted after reinstall my Android operating system

gilberto

By gilberto
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gilberto

gilberto

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Hello,

Is it possible to inform me how I can reinstall my Kasperski internet security after a crash on my Samsung Galaxy SM-T900 Android tablet?

Thanks in advance. 

With kind regards,

Gilbert van rumst

 

 

Edited by Berny
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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
1 hour ago, gilberto said:

Is it possible to inform me how I can reinstall my Kasperski internet security after a crash on my Samsung Galaxy SM-T900 Android tablet?

Hello @gilberto, 

Welcome back!

  1. Why did the Samsung Galaxy SM-T900 Android tablet crash? 
  2. Has the Kaspersky Internet Security software been uninstalled? IF 'no', *first* follow: Kaspersky for Android, Uninstalling the app. 
  3. Is the OS version compatible, refer: Kaspersky for Android, Hardware and software requirements: Operating system: Android 6.0-14.x.  

Any questions or concerns - please do not hesitate to post back? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
grammar😌
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gilberto

gilberto

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Hello,

Bedankt voor het antwoord. De versie  van mijn Android is 5.1.1 

De Kasperski internet security werkte al enkele jaren zonder problemen met deze Android versie 5.1.1.

Maar omdat ik niet meer na een crash op het Internet kon, heb ik mijn Android terug naar de factory settings gebracht,waardoor de installatie van mijn Kasperski internet security werd verwijderd.

Daarom wil ik Kasperski for android terug installeren op mijn Samsung Galaxy TabPro 12.2 SM-900 

U schrijft dat de Samsung Galaxy tablet vanaf 11.1 compatible is met deze kasperski for Android en daarna staat er geschreven dat het maar vanaf versie 6.0-14 mogelijk is om de kasperski internet security te installeren op mijn tablet. Dat is dus niet juist wat u schrijft. 

Thanks for the answer.My Android version is 5.1.1

Kasperski internet security has worked for years without any problems with this version 5.1.1.

But because i could no longer access the internet after a crash,i reset my Samsung Galaxy SM-T900 to factory settings.As a result,Kasperski internet security was completely removed.

That is wy i want to reinstall Kasperski internet security for Android on my Samsung Galaxy TabPro 12,2 SM-T900 

tablet. 

You write that the Samsung Galaxy Tablet from 11.1 is compatible with this Kasperski for Android and than it is written that it is only possible to install Kasperski internet security on my tablet drom version 6.0-14 .

So that is not correct.Please give your advice on this.   

Thanks in advance.

With kind regards.

Gilbert van rumst

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
1 hour ago, gilberto said:
  1. My Android version is 5.1.1
  2. Kasperski internet security has worked for years without any problems with this version 5.1.1.
  3. But because i could no longer access the internet after a crash, i reset my Samsung Galaxy SM-T900 to factory settings. As a result, Kasperski internet security was completely removed.
  4. That is why i want to reinstall Kasperski internet security for Android on my Samsung Galaxy TabPro 12,2 SM-T900 tablet. 
  5. You write that the Samsung Galaxy Tablet from 11.1 is compatible with this Kasperski for Android and then it is written that it is only possible to install Kasperski internet security on my tablet from version 6.0-14 .
  6. So that is not correct. Please give your advice on this.   

Hello @gilberto, 

Thank you for posting back & the information! 

  1. 💥Android version 5.1.1, Lollipop, is no longer supported by Kaspersky. 
  2. Correct, that was previously - when Android version 5.1.1, Lollipop *was* supported - in the past, not now. 
  3. Understood. 
  4. Understood. To re-install *any* version of Kaspersky software (you) must upgrade Samsung Galaxy TabPro 12,2 SM-T900 OS version to 6 or higher. 
  5. Correct - that is what Kaspersky has documented - as we provided in our first reply, for the Kaspersky Internet Security software (you) wished to use. 
  6. Unfortunately, the advice is correct - as Kaspersky has documented - for their original Kaspersky Internet Security for Android software & their new Kaspersky Standard for Android - the minimum Android OS requirement is version 6.

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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gilberto

gilberto

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Hello, After I reinstall my Samsung Galaxy TabPro 12.2 SM-T 900 Android version 5.1.1 my Kasperski internet security was deleted. How can I again receive my Kasperski internet security 2023 and reinstall it again on my Samsung Galaxy Tablet? I have a subscription and licence of 10 devices and there are already 7downloads used. 

Thanks in advance.

With kind regards.

Gilbert van rumst

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
1 hour ago, gilberto said:
  1. I have a subscription and license of 10 devices and there are already 7 downloads used. 
  2. After I reinstall my Samsung Galaxy TabPro 12.2 SM-T 900 Android version 5.1.1 my Kasperski internet security was deleted.
  3. How can I again receive my Kasperski internet security 2023 and reinstall it again on my Samsung Galaxy Tablet?

Hello @gilberto, 

Welcome back!

  1. That's wonderful, but IF the OS is NOT supported by Kaspersky, it makes no difference. OS version 5.1.1 - is not supported by Kaspersky - nothing can be done to change that.  
  2. Yes, we understand, you already advised this information, in topic: I want again instal my kasperski internet security in my Samsung Galaxy TabPro 12.2 SM-T900 after crash of the operating system.
  3. 💥UPGRADE💥 the Samsung Galaxy TabPro 12.2 SM-T 900 Android OS so it meets the necessary hardware & software requirements: KIS, Hardware and software requirements  = Operating system: Android 6.0-14.x.  OR Kaspersky for Android, Hardware and software requirements = Operating system: Android 6.0-14.x. 

Thank you🙏
Flood🐳+🐋

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