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KART crashed

posapiano

By posapiano
in Kaspersky Anti-Ransomware Tool

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posapiano

posapiano

Posted
Posted

OS：Windows 10 22H2 19045.2251

KART version：6.1.0.90

dmp

Vasily Burov

Vasily Burov

Posted
Posted

Hi, @posapiano!


Thank you for report. I have not the QQ or WeChat accounts and cannot download the dump file. The product will automatically detect the dump file and will ask you to send it for analysis. Did you confirm the dump sending?

Can you describe some actions that you made before product crashed? What can we do to reproduce the problem?

Thanks.

KasperskyFans10086

KasperskyFans10086

Posted
Posted

Here +1 ...

KART new version 6.1 has issue on Win 10 LTSC  (21H2) ,

kl_gui.exe not active anymore ( just exit automatically ) .

 

Vasily Burov

Vasily Burov

Posted
Posted

Hi, @KasperskyFans10086!

Thanks for your message. What your actions in product led to this problem?

KFan10086

KFan10086

Posted
Posted
  On 12/13/2022 at 5:31 PM, Vasily Burov said:

Hi, @KasperskyFans10086!

Thanks for your message. What your actions in product led to this problem?

Expand  

Thanks for reply :

I did nothing but KART auto updated to ver 6.1 , after reboot PC , kl_gui.exe crashed .

------------------------------------------------------------------------------------------

Btw : if I don't have account of "my kaspersky" to bond with K-forum , I will not be able to login K-Forum again anymore ... that was so ...

Vasily Burov

Vasily Burov

Posted
Posted

Hi, @KFan10086!

After crash the GUI is ran again? 

Thanks.

posapiano

posapiano

Posted
  • Author
Posted
  On 12/13/2022 at 10:34 AM, Vasily Burov said:

Hi, @posapiano!


Thank you for report. I have not the QQ or WeChat accounts and cannot download the dump file. The product will automatically detect the dump file and will ask you to send it for analysis. Did you confirm the dump sending?

Can you describe some actions that you made before product crashed? What can we do to reproduce the problem?

Thanks.

Expand  

https://1drv.ms/u/s!Agq8exSsek7Tg17TysuuR8MqgjoS

posapiano

posapiano

Posted
  • Author
Posted
  On 12/14/2022 at 12:13 PM, Vasily Burov said:

Thanks again! Now download was successful and we opened an issue. We need some more information: what did you do in product before it crashed? You have clean installation or upgrade (automatic or manual)?

Expand  

Thanks for your reply!

Clean installation. I did nothing but KART icon has disappeared off my system tray suddenly, after reboot system, kl_gui.exe can not startup.

Vasily Burov

Vasily Burov

Posted
Posted (edited)

Hi, @posapiano and @dhyogo!
 

Please make sure that the %userprofile% system variable is set in the system (you can do it by executing "set userprofile" command in the command prompt). If not then you must create it. After that please check if the "%userprofile%\Downloads" folder exists and if not then create it (execute "set pth="%userprofile%\Downloads" && mkdir %pth%" command in the command prompt). When all these checks is done then reboot the computer.

Thanks.

Edited by Vasily Burov
  • Like 1
KFan10086

KFan10086

Posted
Posted
  On 12/15/2022 at 1:30 PM, Vasily Burov said:

Hi, @posapiano and @dhyogo!
 

Please make sure that the %userprofile% system variable is set in the system (you can do it by executing "set %userprofile%" command in the command prompt). If not then you must create it. After that please check if the "%userprofile%\Downloads" folder exists and if not then create it (execute "set pth="%userprofile%\Downloads" && mkdir %pth%" command in the command prompt). When all these checks is done then start the product.

Thanks.

Expand  

 

Thanks for your hard working man !

But I have to say : this bug should not be there , that was so ...

-------------------------------------------------------------------------------------

Best Regards , Merry XMas .

dhyogo

dhyogo

Posted
Posted (edited)
  On 12/15/2022 at 1:30 PM, Vasily Burov said:

Hi, @posapiano and @dhyogo!
 

Please make sure that the %userprofile% system variable is set in the system (you can do it by executing "set %userprofile%" command in the command prompt). If not then you must create it. After that please check if the "%userprofile%\Downloads" folder exists and if not then create it (execute "set pth="%userprofile%\Downloads" && mkdir %pth%" command in the command prompt). When all these checks is done then start the product.

Thanks.

Expand  

Thanks for your hard working, but the bug persists. 

Icon show but GUI crash. 

Lastest working version 6.0.0.603 but can't download.

 

GUI.jpg

Edited by dhyogo
Vasily Burov

Vasily Burov

Posted
Posted
  On 12/15/2022 at 2:08 PM, dhyogo said:

Thanks for your hard working, but the bug persists. 

Icon show but GUI crash. 

Lastest working version 6.0.0.603 but can't download.

Expand  

We have several hypotheses about the cause of the crash and we need some more information:

1. What OS Input Locale is installed on your computer? Please, write here the output of commands:
systeminfo | findstr /B /C:"System Locale"
systeminfo | findstr /B /C:"Input Locale"  

2. Does the os username contains non-English symbols?

3. Please, write here the output of the command:
if exist %userprofile%\Downloads (echo exist) else (echo not)

3. Did you have another anti-virus program on your computer?

Thanks.

dhyogo

dhyogo

Posted
Posted
  On 12/15/2022 at 2:32 PM, Vasily Burov said:

We have several hypotheses about the cause of the crash and we need some more information:

1. What OS Input Locale is installed on your computer? Please, write here the output of commands:
systeminfo | findstr /B /C:"System Locale"
systeminfo | findstr /B /C:"Input Locale"  

2. Does the os username contains non-English symbols?

3. Please, write here the output of the command:
if exist %userprofile%\Downloads (echo exist) else (echo not)

3. Did you have another anti-virus program on your computer?

Thanks.

Expand  

1. pt-br;Português (Brasil)
    pt-br;Português (Brasil)

2. No

3. exist

Only Kaspersky Anti-Ransomware Tool installed.

 

 

Vasily Burov

Vasily Burov

Posted
Posted (edited)
  On 12/15/2022 at 2:50 PM, dhyogo said:

1. pt-br;Português (Brasil)
    pt-br;Português (Brasil)

2. No

3. exist

Only Kaspersky Anti-Ransomware Tool installed.

 

 

Expand  

After reboot the problem (gui is not responded) exists?

Edited by Vasily Burov
dhyogo

dhyogo

Posted
Posted
  On 12/15/2022 at 3:11 PM, Vasily Burov said:

After reboot the problem (gui is not responded) exists?

Expand  

After reboot problem solved!

Thank you very much for support!

GUI.jpg

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