KART BSOD “critical service failed” [Moved]

[lnet]

We do have the same problem with KART 5.0.0 and the new Windows Update KB5000802. 

 

 BSOD “critical service failed” no recovery options work.

 

Till now no reply from Kaspersky Support.

 

We have hundreds of Windows Installations in BSOD Windows repair loop which need reinstall :-(

 

Very unsatisfying. 

 

[Intrepid]

The recent kaspersky Anti-Ransomware Tool UPDATE left twelve Windows 8.1 and Windows 10 workstations unbootable with bluescreens requiring backup image restoration.  In those that would boot, the update broke Shadow Copies leaving System restore unusable and Image backup programs like Macrium Reflect broken.

Symptoms: Blue Screen, Windows Unbootable, System Restore Broken within Windows (See: https://www.thewindowsclub.com/system-restore-error-code-0x81000203 ), corrupt critical system files and services (digital signature errors:   XXX service which failed to start because of the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.)

Resolution:  System Restore using a bootable USB such as Windows Recovery Drive.
Resolution:  Restoring Backup Images

WE WILL NEVER TOUCH ANOTHER KASPERSKY PRODUCT!

And as you can see, Kaspersky hasn’t commented and doesn’t care business machines are left in an unbootable state.  Discraceful.

[CF93]

More info for this :

https://community.kaspersky.com/kaspersky-anti-ransomware-tool-for-business-4-0-74/any-connection-between-kart-5-3660-and-bsod-critical-service-failed-16041