KART 6.1 Installation Failed no Windows 10

[Serial.com]

Hello

KART is failing to install the app on Windows 10

Any suggestions on how to resolve?

 

 

[Vasily Burov]

Hi, @Serial.com!

Do you have another AV product installed on computer? It is clean install or upgrade of the previous KART version? What OS build number is installed? 

Thanks.

[Serial.com]

  On 1/24/2023 at 8:15 AM, Vasily Burov said:

Do you have another AV product installed on computer? It is clean install or upgrade of the previous KART version? What OS build number is installed? 

Thanks.

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Hello

Yes, I have kaspersky free in PT_BR installed on the desktop.

The KART Facility is new (clean). I tried the enterprise version and the home version and both got the same error message.

I'm using Windows 10 Pro Updated.

Version 22H2

Installed on: ‎01/25/‎2021

OS Build: 19045.2546

Experience: Windows Feature Experience Pack 120.2212.4190.0

Intel(R) Core(TM) i3 CPU         540  @ 3.07GHz   3.07 GHz

Installed Ram: 8.00 GB (usable: 7.74 GB)

 

Thank you in advance for your usual attention!

 

[harlan4096]

You don't need KART if a Kaspersky product is already installed in Your system, since that tech is already integrated in the installed product.

[Serial.com]

  On 1/24/2023 at 12:51 PM, harlan4096 said:

You don't need KART if a Kaspersky product is already installed in Your system, since that tech is already integrated in the installed product.

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Thanks for the feedback