Kapersky icon disappeared from taskbar

[Guest]

Hello,

My Kapersky icon is not appearing in the taskbar. I see the icon with the lock for the secure connection, but the (usually) green icon for Kapersky is greyed out. I logged onto My Kapersky & my destop is still shown but seems to be looping and trying to “examine” the PC. Apparently I need to update the DB, but when I click the button, after a while it comes back with the message that the command could not be sent & I should try again later. I am not able to use Safe Money either.

I seems to be a connection problem, but the traffic volume is still being monitored.

How can I activate the icon & access the dashboard again?

Happy for any tips

Meeta

[andrew75]

@Meeta, please provide a GSI report

[Flood and Flood's wife]

the (usually) green icon for Kapersky is greyed out.

Hello @Meeta,

Additional to @andrew75, advice:

Rightclick the Kaspersky icon → image1, select Resume protection → image2, a Protection is enabled confirmation may show & the green shield returns → image3

 

Thank you🙏

Flood🐳

[Guest]

Hi Flood, thanks for the tip, but even the grey shield is only there for like a mili-second & I can’t right clik it fast enough. Am just running the GSI report - it takes ages…..

[Flood and Flood's wife]

Hello @Meeta,

You’re most welcome☺ !

• The GSI may take time, so do not interrupt it or cancel it, it will complete in due course → the data may show what is causing the Kaspersky software to not function normally.

Thank you🙏

Flood🐳

[Guest]

This is what my kapersky icon looks like when I right clik the taskbar. There is no “resume protection” available

[Flood and Flood's wife]

Hello @Meeta,

• If the tiny ^ is selected is there another Kaspersky Internet Security icon?

 

• Also, the icon in the image is green, we’re a little confused, has the grey icon now turned green? 

Please let us know?

Thank you🙏

Flood🐳

[Guest]

The GSI report

[Flood and Flood's wife]

Hello @Meeta,

Thank you👌

• When the GSI tool was run was Windows Logs option ticked as well?  If “no”, please rerun the tool and resubmit please?

&

• If the tiny ^ is selected is there another Kaspersky Internet Security icon?

 

• Also, the icon in the image is green, we’re a little confused, has the grey icon now turned green? 

Please let us know?

Thank you🙏

Flood🐳

[Guest]

Hi Flood, I pinned the green icon from my programs to the taskbar. This is what it looks like when I select the tiny ^ . There is no grey shield anymore.

 

[Flood and Flood's wife]

Hello @Meeta,

• Click on the Windows shield with the ⚠ , what shows? 

Please let us know?

Thank you🙏

Flood🐳

[Guest]

the report was run with the Windows Logs option ticked

[Guest]

the  ⚠ shows this:

but when I select the “Kapersky Internet Security öffnen” then nothing happens

[Guest]

Look what just appeared in the taskbar for a short time, then it disappeared again:

 

[Guest]

...and then sometimes it looks like this:

 

[Flood and Flood's wife]

Hello @Meeta,

Thank you👌

• 1 Create a System Restore Point
• 2 Run Windows in Safe Mode, delete everything in: 

[a] C:\Windows\Temp 

 C:\Users\YOURNAME\AppData\Local\Temp

• 3 Return to Normal mode. 
• 4Uninstall KIS, follow the documentation carefully, save License information ONLY; at the completion of the uninstall, shutdown device using full Shutdown, not Restart, power on, login → 
• 5 Download and install new KIS, follow the documentation carefully; at the completion of the install, shutdown device using full Shutdown, not Restart, power on, login →
• 6Recheck original issue, if it persists run a new GSI & Windows Logs & post back? 

Let us know the outcome please?

Thank you🙏

Flood🐳

[Guest]

Hi Flood,

did you see that from the GIS report or is that just general advice?

 

[Flood and Flood's wife]

Hello @Meeta,

From the data & all the information you’ve provided thus far, the current KIS installation is sick:

Anwendung: avpui.exe
Framework version: v4.0.30319
Beschreibung: Die Anwendung forderte die Beendigung des Prozesses durch System.Environment.FailFast (Zeichenfolgenmeldung) an.
Meldung: Terminate on fatal exception on start application

Thank you🙏

Flood🐳

[Guest]

Hi,

I wasn’t sure how to do all the above. What I did do was to:

1. delete the temp files as suggested above
2. run the disk cleanup in explorer
3. delete some unused programs
4. do a restart
5. somehow KIS is now working again😀

Which makes me really happy, since I was a little concerned about non-protection.

 

Many thanks!

[Guest]

One more thing: Is it somehow possible to delete my GSI report above?

[Flood and Flood's wife]

Hello @Meeta,

You’re most welcome🙂 !

We’re delighted the issue is resolved🤸

Thank you for taking the time to let us know👌

The “delete GSI” request has been flagged, the Moderators will kindly assist. 

Thank you🙏

Flood🐳