Just Purchased/Upgraded from Free to Total Secuurity - Can't Install

[kathbowden]

It is telling me I already have something on my computer and that I need to cancell the install. Sure, I have the free version. I am about to cancel my purchase, as it seems impossible, and I didn't expect to be presented with a problem and no assistance. If someone can help without it taking the next several hours of my time, then I won't cancel. Very disappointing service/experience. :-(

[Schulte]

Hi kathbowden, welcome to the new forum. Before you install KTS, Kaspersky Free must be uninstalled. Please follow these instructions: https://support.kaspersky.com/12966 Then restart your computer and install KTS.

[kathbowden]

Now it won't remove the Kaspersky Free, I'm getting an error of 1306. And that another application has exclusive access to a particularly long file, and to shut down whatever application. I don't have the Kaspersky app up. Only my browsers. So it won't let me remove the Free app.

[kathbowden]

Oh, it says shut down all other apps. Okay, will do that next and restart my computer for whatever it's worth.

[kathbowden]

Okay, all apps down, shut down my computer and restarted and I am getting the same error on uninstalling my free program.

[Schulte]

Hi kathbowden, the experience of the last years has shown that with error 1306 the KavRemover is the best choice. Since the application can cause problems in rare cases, you should make a backup of your system first.