Issue with Running GeForce Nvidia Program and Login Screen with Kaspersky Protection Enabled

[mazen45]

Hello Kaspersky Community, I am facing an issue related to running the GeForce Nvidia program, where there is a problem with the login screen when Kaspersky protection is enabled. When I attempt to run the GeForce Nvidia program, I have difficulty accessing the login screen. It seems that Kaspersky protection causes the login screen to malfunction or not appear correctly. I have temporarily disabled Kaspersky protection and was able to access the login screen in the GeForce Nvidia program without any issues. However, after re-enabling Kaspersky protection, the problem reoccurs, and I am unable to access the login screen in the GeForce Nvidia program. I am using Windows 10, the latest version of GeForce Nvidia, and the latest version of Kaspersky. I have disabled the protection components one by one, but the problem persists. I also created an exception for the program, but the issue remains unresolved. Additionally, I have reinstalled the GeForce Nvidia program, but the problem continues. I would like to know if there are any other settings or exceptions I can apply in Kaspersky to allow the GeForce Nvidia program to function correctly without having to disable the protection entirely. Thank you in advance for your assistance and guidance.

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide exact version of KTS installed.

 

Check Intrusion Prevention / Application Control -> Manage Applications, if there is some NVIDIA exe / services in any of the restriction groups, if so, then move to Trusted.

[mazen45]

7 hours ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Please provide exact version of KTS installed.

 

Check Intrusion Prevention / Application Control -> Manage Applications, if there is some NVIDIA exe / services in any of the restriction groups, if so, then move to Trusted.

Thank you for your reply. I am pleased to report that I have fully resolved the issue. After installing Kaspersky Plus, I discovered that I had been using the old interface of the program. Now, GeForce Nvidia runs smoothly, and I can access the login screen without any problems, even with Kaspersky protection enabled

[harlan4096]

Glad to hear that, that was my next step: suggest you to update to new product line Kaspersky Plus, and try again.