IPTV app screen glitching with Kaspersky VPN

[Mukor]

When watching an IPTV stream on my PC with the ProgDVB app sometimes the screen glitches (which happens sometimes with IPTV streams) the screen will stay glitched until I restart the stream. This doesn't happen with SurfsharkVPN which I also have or with no VPN, usually if the screen glitches it will just clear up after a second. I have been watching IPTV for years with the ProgDVB app & never had this problem before I started using Kaspersky VPN. I've tried switching protocol & different locations.

To be more specific the stream doesn't freeze the screen just glitches (as seen in my screen cap) & the audio still plays but stutters.

I am on a Windows 10 pro 22H2 PC - with Kaspersky VPN version 21.17.7.539 - I've updated to the latest version of the ProgDVB app (standard edition x86 7.60.09)

Here is a screenshot of the problem -

 

 

Edited June 6 by Mukor

[Flood and Flood's wife]

4 hours ago, Mukor said:

• Windows 10 pro 22H2 PC, Kaspersky VPN version 21.17.7.539; latest version of the ProgDVB app (std x86 7.60.09)
• When watching an IPTV stream on my PC with the ProgDVB app sometimes the screen glitches (which happens sometimes with IPTV streams) the screen will stay glitched until I restart the stream. This doesn't happen with SurfsharkVPN which I also have or with no VPN, usually if the screen glitches it will just clear up after a second. I have been watching IPTV for years with the ProgDVB app & never had this problem before I started using Kaspersky VPN. I've tried switching protocol & different locations.
• To be more specific the stream doesn't freeze the screen just glitches (as seen in my screen cap) & the audio still plays but stutters.

Hello @Mukor, 

Welcome!

Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - 
on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋