Installation Error 1326: Error accessing file. [split from old topic]

[andrew75]

@MichaelMichael, use kavremover tool.

[MichaelMichael]

@andrew75 No I can’t, Kavremover can’t find KTS in its list…..

[andrew75]

@MichaelMichael, try to run the utility with the “nodetect” key:

kavremover.exe -nodetect

Also try to manually delete the folder C:\ProgramData\Kaspersky Lab

[MichaelMichael]

Sorry , can't manage to launch kavremover in command line. 

 

[MichaelMichael]

Hi!,

 

I desinstalled Total security 2020, I tried to install the last one and I have this impossibility to go on… Some helping hand would be welcome :)

[andrew75]

@MichaelMichael, what exactly does not work?

[MichaelMichael]

I use CD to have the correct directory where kavremover is in the powershell (admin), I use the name of kavremvr.exe -nodetect in command line, but I’m not sure how to do it, as I have an error return. May you give me the correct command line to execute the file please?

[andrew75]

@MichaelMichael, if you do this in powershell, then after switching to the folder containing the file kavremvr.exe (using the CD command), you must execute the following command:

.\kavremvr.exe -nodetect

 

[MichaelMichael]

sorry but, even if it launches the application, I still have to choose the version in a list. KTS 2020 isn’t one of them….

[andrew75]

 

[MichaelMichael]

Thanks! Tried this, but it’s always faulty, and cannot install KTS again. What to do next?

[andrew75]

@MichaelMichael, submit a GSI report.

[MichaelMichael]

here you are!

 

https://www.getsysteminfo.com/report/63e0fbea430510957c463b0422657e53

[andrew75]

@MichaelMichael, remove the remnants of McAfee using this utility

If this does not help, then write a request to technical support

[MichaelMichael]

Ok Thanks! I submitted a technical support request today.

Thank you :)