Input Director blocked when accessing printer (insecure web resource)

[Sevn]

I’m having some trouble with Input Director, Kaspersky, and a network printer.

Setup:
I run dual PC’s at home, one for work, one for play.  The gaming rig provides keyboard/mouse via Input Director to the work computer.  Both are running Kaspersky Total Security 21.3.10.391 and both have are wired to the network (not wifi).

The problem:
From the work computer, I provide tech support for a simulation center. A client reported a problem with a network printer.  To access the printer’s interface/settings, I activate a VPN to the campus, then attempt to access the printer via it’s IP address (using MS Edge, latest version). I am greeted with a Kaspersky page warning me that the printer is an untrustworthy site due to self-signed certificate.  When I click “I understand the risks and wish to continue”, Input director is locked out of my work computer (my keyboard and mouse no longer work) and I am presented with a confirmation screen which can only be clicked on if I dig out my wireless mouse and connect it to the work computer to click on the dialogue box.

What I’ve tried:
I’ve found the article stating that all 3 Input Director entries (2 executables and 1 service) should have the exclusion “Allow interaction with the Kaspersky Total Security interface” enabled and I have done so.  (The three are: Input Director Session Helper, Input Director, and Input Director Windows Service).  I can interact with all parts of the Kaspersky app via Input Director… except the dialogue box mentioned above.

Any ideas?

[Berny]

untrustworthy site due to self-signed certificate.

Welcome.

Please see this Kaspersky Support article: https://support.kaspersky.com/common/safemoney/12489

 

[Sevn]

Thank you for your prompt reply, Berny, but this does not address my issue at all.  I don’t want to add exclusions to Kaspersky, I want Kaspersky to stop freezing my software KVM when there is a dialogue box.

[Berny]

@Sevn Can you please post a screenshot from the Kaspersky notification.

[Sevn]

@Berny - Remember, this is a network printer and I’m attempting to connect to it via direct IP from the same subnet. I had to get a 2nd keyboard for this since Input Director (ID icon on the taskbar) is locked out while this box is on the screen.  This dialogue box appears after I click “wish to continue”.
 

 

[Berny]

@Sevn Please verify  Settings > Firewall > Network and check the status  for your printer  : “Local “ or “Trusted” ?

[Sevn]

@Berny - I fear you’re veering back into Kaspersky vs printer when I must reiterate that I’m looking for Kaspersky to stop intervening with my software KVM, Input Director without disabling large portions of the protection that Kaspersky offers.