[INC000012758214] Technical Support

[PrancingHorse]

Hello! Any idea why the technical support haven’t reach me yet? I already send a request to them on my Total Security Anti-virus. It exceed the maximum entries.

 

Thanks.

[Flood and Flood's wife]

Hello @PrancingHorse, 

Welcome!

1. Did you log a request with Kaspersky Technical Support? 
2. IF “yes”, did the automated system send you an email with an INC+12 digits reference number? 
3. When did you contact Kaspersky Technical Support - date & time? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

[PrancingHorse]

Hello @PrancingHorse, 

Welcome!

1. Did you log a request with Kaspersky Technical Support? 
2. IF “yes”, did the automated system send you an email with an INC+12 digits reference number? 
3. When did you contact Kaspersky Technical Support - date & time? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

Yes I did. The reference numbers is INC000012758214.

I contact Kaspersky Techincal Support on the 30th April/ 3.15pm.

Thanks

[Berny]

@PrancingHorse I inserted the INC ref in your subject, Kaspersky collaborators are watching this Forum.

[Flood and Flood's wife]

Yes I did. The reference number is INC000012758214. I contact Kaspersky Technical Support on the 30th April/ 3.15pm. Thanks

Hello @PrancingHorse, 

Thank you for updating us👌

To find out what the delay is, you may wish to contact them via LiveChat or Phone → go to the Support page, select your location (1) , scroll down to the bottom of the page, select Product help(2), select Live Chat (3) or Phone(4):

 

• ⚠ For LiveChat, fill in the online form, the automated system will create a new INC#, so when actually connect with the agent, make sure to tell him/her you already have an existing INC# 
• IF you speak with an agent via the phone, give them the existing INC#

Thank you🙏

Flood🐳 +🐋

[Igor Kurzin]

Hi @PrancingHorse , it seems the ball is on your side, the incident is in status “Waiting for customer reply”. Can you kindly send an email back to reactivate the incident?