In “Sign in” forms where you have to type a password, the keyboard stops working after i click on the password field and submit the form, so i can’t type anything.

[thtk9]

Hello community!

Basically i have this problem (https://community.kaspersky.com/kaspersky-internet-security-13/keyboard-does-not-respond-win10-chrome-13457) but i don’t want to reset my computer.

 

In “Sign in” forms where you have to type a password, the keyboard stops working after i click on the password field and submit the form, so i can’t type anything. The solution is open another page with a form and then click on any field so i can use the keyboard again.

I have the same problem with 2 computers, i bought Kaspersky Internet Security for 3 devices.

 

Here the info about the computers.
OS: Microsoft Windows 10 Pro x64 Build 19042.985 (20H2)

KIS ver.: Kaspersky Internet Security 21.3.10.391 (b) , I think is the latest version for my language (spanish)
All browser have Kaspersky Protection extension installed (this: https://addons.mozilla.org/es/firefox/addon/kaspersky-protection-2021/)

 

I have Kaspersky Password Manager and Kaspersky VPN installed but i don’t use them, should i remove them?

 

Any solution  for this problem please? 😁

Thanks :)

[Danila T.]

Hello,

We need logs for this problem.Please contact support for instructions:  https://support.kaspersky.com/b2c

[Wesly.Zhang]

Hello,

Do you use safe money (the browers have a green border around it) to access our community?

And when this problem occur, Does this icon displayed?

Regards.

[thtk9]

When I fill a form with a normal browser, KIS display this popup

 

And if i use the “safe money” browser, it looks like this
example 1

 example 2

 

[Wesly.Zhang]

When I fill a form with a normal browser, KIS display this popup

 

And if i use the “safe money” browser, it looks like this
example 1

 example 2

 

Hello,

And then? Does this issue only occur in safe money?

Regards.

[Flood and Flood's wife]

Hello @thtk9, 

Also, make a video of the problem & post please? 

Link

 

Thank you🙏

Flood🐳 +🐋