I sent promo code to my e mail but I entered wrong email address

[Hossam Eldeen]

Hi yesterday I tried to activate Kaspersky Total Security by sending the promo code to my e mail as the normal procedure buy unfortunately I intered a wrong email by mistake . when I corrected my email address I got a message that the product already been used, since the wrong email is not exist . then I request you to solve this problem so that I can activate my subscription. Thanks&Regards Hossam Eldden

[Csaszykj]

Hello! Have a look around here. Hope it helps. Regards

[Schulte]

Hello Hossam Eldeen, welcome to the new forum. in addition to Csaszykjs post: Unfortunately we can't help with licensing issues. Please contact support via https://my.kaspersky.com/