I renewed my subscription for Kaspersky VPN on the apple store, but my account shows its expired. How do I fix this?

[KJS]

I renewed my secure connection through the apple store. My Kaspersky shows my software is expired. Please help. my email address is: xxxxxxxxxx@icloud.com

 

//Mod Edit: removed private email address.

[Flood and Flood's wife]

Hello @KJS,

Welcome!

1. Has a Receipt Confirmation email been received? 
2. Are all  device (Apple) updates appplied?
3. Try syncing the device with the MyKaspersky account, if that doesn’t work, uninstall KSC-VPN, shutdown the device, restart, reinstall Kaspersky Secure Connection, sync the device with the MyKaspersky account. 

• If that doesn’t work, please contact Kaspersky Technical Support, please include a detailed history, including all actions taken & Mac Logs. 

Thank you🙏

Flood🐳