I made the payment but my VPN membership was not approved

[kagan3333]

Hello, I purchased the VPN service but I cannot access my subscription. I already made the payment but I was not sent any license key or anything. What should I do? There is no subscription notification on My Kaspersky. It says I'm on a free subscription.

[Berny]

@kagan3333 Welcome on the Forum.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

Also , did you purchase Kaspersky VPN with  a correct email address ?

[kagan3333]

On 11/30/2024 at 2:06 PM, Berny said:

@kagan3333 Welcome on the Forum.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 

Also , did you purchase Kaspersky VPN with  a correct email address ?

I tried a 4 times but theyre not answering. Im still waiting. Thanks for your help again.

[Berny]

@kagan3333 You are welcome.

Did you obtain from Technical Support  an auto-reply with an INC reference ?

[kagan3333]

1 hour ago, Berny said:

@kagan3333 You are welcome.

Did you obtain from Technical Support  an auto-reply with an INC reference ?

Yes.

[Berny]

@kagan3333

7 minutes ago, kagan3333 said:

Yes.

In this case Tech Support  is processing your ticket , please wait a few days ?