I have paid for the upgrade of Secure Connection and Made a Payment To Digital River But I have not received the upgraded service

[RichardS]

I have paid for the upgraded VPN secure connection service and made a payment of £29.99 but I have not received the upgraded service? Has anyone else experienced this issue?

[Flood and Flood's wife]

Upgraded KSC VPN Premium. I have not received the upgraded service?

Hello RichardS, Welcome! When KSC/VPN Premium transaction was processed, did you receive a confirmation email, from Kaspersky.au.cs@digitalriver.com, with an activation key? IF "no", it's necessary to contact Kaspersky Lab Technical Support, choose LOCATION, choose Purchasing and Licensing, select from:

1. Phone (not available all locations)
2. Online Chat (not available all locations)
3. MyKaspersky.com web portal

Also, check your bank account to confirm the transaction has been processed ? If the activation key was received, sign into MyKaspersky.com, add activation code. Best regards Activating Kaspersky Secure Connection General articles: Purchasing and licensing