I have Kaspersky Premium

[mickshepherd34]

 I have Kaspersky Premium the latest release. I also have NORDVPN as well as Kaspersky VPN.

now these i tried connecting once i have NORDVPN it Connected at startup i try to connect to Kaspersky VPN then the internet disconnected from my compter

I turn of the connection works fine my internet if if turn it on doesnt work

 

Please help me with this problem

[harlan4096]

Welcome to Kaspersky Community.

 

Do You mean You are trying to use both VPNs at the same time? 🤔

[Flood and Flood's wife]

1 hour ago, mickshepherd34 said:

 I have Kaspersky Premium the latest release. I also have NORDVPN as well as Kaspersky VPN.

now these i tried connecting once i have NORDVPN it Connected at startup i try to connect to Kaspersky VPN then the internet disconnected from my computer

I turn of the connection works fine my internet if if turn it on doesn't work

1. Please help me with this problem

 

Hello @mickshepherd34, 

Welcome again!

1. *also* please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs & other data; they will guide you:                         

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome with the Community, when it's available?                 

Thank you🙏
Flood🐳+🐋

[mickshepherd34]

Do You mean You are trying to use both VPNs at the same time? YES

 

have been using NordVPN over year now brought kaspersky not long ago since they have there VPN I try to connect both of the together i know you can do it 🫣

Thanks

[harlan4096]

Using KVPN and NordVPN at the same time only will bring problems, You could try only KVPN with its Double VPN feature.