I have Kaspersky Premium

[mickshepherd34]

 I have Kaspersky Premium the latest release. I also have NORDVPN as well as Kaspersky VPN.

now these i tried connecting once i have NORDVPN it Connected at startup i try to connect to Kaspersky VPN then the internet disconnected from my compter

I turn of the connection works fine my internet if if turn it on doesnt work

 

Please help me with this problem

[harlan4096]

Welcome to Kaspersky Community.

 

Do You mean You are trying to use both VPNs at the same time? 🤔

[Flood and Flood's wife]

1 hour ago, mickshepherd34 said:

 I have Kaspersky Premium the latest release. I also have NORDVPN as well as Kaspersky VPN.

now these i tried connecting once i have NORDVPN it Connected at startup i try to connect to Kaspersky VPN then the internet disconnected from my computer

I turn of the connection works fine my internet if if turn it on doesn't work

1. Please help me with this problem

 

Hello @mickshepherd34, 

Welcome again!

1. *also* please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs & other data; they will guide you:                         

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome with the Community, when it's available?                 

Thank you🙏
Flood🐳+🐋