I can't navigate in my Bank's webpage with VPN on

[Javier F]

Hi I'm new with Kaspersky all has been working well so far, however, VPN is supposed to be a safer way for protection by the webpage of my Bank gets "lost" with the VPN ON. 

Of course the easy solution is by turning VPN OFF but hey, it's the bank's webpage which should be the most secure one. 

This is the link: https://www . bancodebogota . com/wps/portal/banco-de-bogota/bogota

[harlan4096]

Welcome to Kaspersky Community.

 

Why would You like to obfuscate Your IP when accessing a bank in Your own country?

 

Did You use the VPN server in Colombia when VPN was on?

 

Maybe that site does not allow You to access when using an IP from a different country than Colombia.

[Javier F]

18 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Why would You like to obfuscate Your IP when accessing a bank in Your own country?

 

Did You use the VPN server in Colombia when VPN was on?

 

Maybe that site does not allow You to access when using an IP different from a different country than Colombia.

Thanks, I switched the VPN to Colombia and now it works. 

[Frmg]

Some services in many countries have a blacklist from proxy/VPN IPs. 
Na matter if you use Colombian IP in VPN you will be blocked. 
Contact you bank support for information and if is the case contact Kaspersky VPN support for change de Colombian IP. 
VPN dynamic IP need to be changed in less time and avoid public proxy/VPN IP lists.