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I believe someone has access to my computer

Frank901

By Frank901
in Kaspersky Total Security

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Frank901

Frank901

Posted
Posted

OS: Windows 10 Home

A few days ago, I realised there was a user on my computer with admin rights. I was able to eliminate it with everything included. Afterwards, my computer seemed to behave properly. but there were minor issues and I did not take much thought into it. After a sudden crash with an application I checked my installed apps to see if everything was alright and I realised there was an "app execution alias" section that I never realised was there. Strangely enough all 4 of these apps, that I did not install nor created those execution aliases for, were turned on, I disabled them and after a few minutes, they were all 4 turned on again. After 1 hour, they seem to still be turned off.

Any explanation, advice or interest regarding this issue would be highly appreciated.

Thank you kindly for your time

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
4 hours ago, Frank901 said:
  • OS: Windows 10 Home
  • A few days ago, I realised there was a user on my computer with admin rights.. I was able to eliminate it with everything included.
  • After a sudden crash with an application I checked my installed apps to see if everything was alright and I realised there was an "app execution alias" section that I never realised was there. Strangely enough all 4 of these apps, that I did not install nor created those execution aliases for, were turned on, I disabled them and after a few minutes, they were all 4 turned on again. After 1 hour, they seem to still be turned off.

Hello @Frank901, 

Also...

  1. Which Win 10 version & build - How to find the version of your operating system
  2. Are there any issues with the installed Kaspersky software, please provide details, including the KTS version & patch(x), x = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
  3. Which "user" with admin rights, did you eliminate - please read - Microsoft, access control. 
  4. App execution aliases is normal, please read: How to Manage App Execution Aliases in Windows 10. 
  5. If you're having system crashes or other Windows related problems have you also reached out to Microsoft Technical Support? 

Please let us know? 

Thank you?

Flood? +?

Edited by Flood and Flood's wife
Frank901

Frank901

Posted
  • Author
Posted
6 hours ago, Berny said:

@Frank901 Welcome.

Can you please provide more détails:

 

My bad Berny, I should have checked the guidelines before posting, but thanks for pointing it out, will have it present from now on.

6 hours ago, Flood and Flood's wife said:

Hello @Frank901, 

Also...

  1. Which Win 10 version & build - How to find the version of your operating system
  2. Are there any issues with the installed Kaspersky software, please provide details, including the KTS version & patch(x), x = letter, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
  3. Which "user" with admin rights, did you eliminate - please read - Microsoft, access control. 
  4. App execution aliases is normal, please read: How to Manage App Execution Aliases in Windows 10. 
  5. If you're having system crashes or other Windows related problems have you also reached out to Microsoft Technical Support? 

Please let us know? 

Thank you?

Flood? +?

1. Windows 10 Home - Version 21H2 (OS Build 19044.1806).

2. Kaspersky Total Security 21.3.10.391(i). Kaspersky seems to be working without any issues.

3. Sadly I do not fully remember the name, but it had "NET" somewhere in the username. Was an admin account protected with password.

4. I see. Thank you, I was quite unsure what was it because I never encountered this feature before.

5. Haven't done it yet but will reach them for assistance regarding the system crashes.

Thank you sincerely for the links, the information provided and the advice Flood and Flood's wife.

 

I am assuming the main problem must be software related instead of an intrusion, but I feared the worst when I saw an user I did not create and the turning on of the App execution aliases when I turned them off.

 

Thank you both for your time!

  • Like 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
17 minutes ago, Frank901 said:

I am assuming the main problem must be software related instead of an intrusion, but I feared the worst when I saw an user I did not create and the turning on of the App execution aliases when I turned them off.

Hello  @Frank901, 

You're most welcome!

It never hurts to ask!

Thank you for posting back. 

Also remember, before making any significant system changes, like deleting accounts with admin authority, to do the following:

  1. Create a Windows System Restore point.  
  2. Check Windows Event logs. 
  3. Take screen prints of any problems, (including profiles you delete), that way, if you need to reach out to any support or Community forum, they will be able to see what you see when you share the images. 
  4. & if the issue is Kaspersky related, check Kaspersky Reports. 

Thank you?

Flood? +?

Edited by Flood and Flood's wife
Berny

Berny

Posted
Posted
50 minutes ago, Frank901 said:

My bad Berny, I should have checked the guidelines before posting, but thanks for pointing it out, will have it present from now on.

…………..

I am assuming the main problem must be software 

No excuses of course , you are welcome.

Also , do you suspect Kaspersky in this issue ?

Frank901

Frank901

Posted
  • Author
Posted
11 hours ago, Flood and Flood's wife said:

Hello  @Frank901, 

You're most welcome!

It never hurts to ask!

Thank you for posting back. 

Also remember, before making any significant system changes, like deleting accounts with admin authority, to do the following:

  1. Create a Windows System Restore point.  
  2. Check Windows Event logs. 
  3. Take screen prints of any problems, (including profiles you delete), that way, if you need to reach out to any support or Community forum, they will be able to see what you see when you share the images. 
  4. & if the issue is Kaspersky related, check Kaspersky Reports. 

Thank you?

Flood? +?

Yes, I should do that from now. Thanks again for the amazing advice, Flood and Flood's wife!

10 hours ago, Berny said:

No excuses of course , you are welcome.

Also , do you suspect Kaspersky in this issue ?

Not really, I do not suspect that the issue may be due to Kaspersky. I have been a Kaspersky client for more than 8 years and never had any serious issues or problems with the software so far.

 

Thanks again for the follow-up guys.

Take care and see you around the forum!

  • Like 2
  • The topic was locked
Berny

Berny

Posted
Posted

@Frank901

It looks indeed that Kaspersky is not the cause of your issue,
I amicably closed (*) this topic ,  but if however you should discover that your problem is related to Kaspersky  please PM me and I will unlock your topic. 

(*) Kaspersky Employees and Moderator Team are allowed to add new replies.

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