HTTP 404 - Not Found Error when trying to access My Kaspersky

[Abdulraheem J. Ahmed]

I persistently get this error HTTP 404 - Not Found. when trying to go to My Kaspersky from the Internet Security dashboard.

C:\Users\abdul>tracert my.kaspersky.com

Tracing route to center-kl.geo.kaspersky.com [212.5.110.40]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     4 ms     4 ms     4 ms  dnsr4.sbcglobal.net [99.99.99.99]
  3     5 ms     5 ms     7 ms  192.168.1.1
  4    10 ms     9 ms     9 ms  172.168.10.1
  5     8 ms     8 ms     9 ms  185.14.249.193.tarinnet.info [185.14.249.193]
  6    14 ms    13 ms    27 ms  172.16.20.73
  7    29 ms    31 ms    22 ms  95.170.200.121
  8     *       22 ms    12 ms  5.23.0.6
  9    88 ms    85 ms    84 ms  if-xe-5-1-0-1-0.tcore1.it5-istanbul.as6453.net [5.23.0.74]
 10    82 ms    79 ms    79 ms  if-ae-8-2.tcore1.fnm-frankfurt.as6453.net [195.219.156.21]
 11    84 ms   128 ms    99 ms  195.219.156.146
 12   120 ms     *      118 ms  mskn17ra-lo1.transtelecom.net [217.150.55.21]
 13   119 ms   119 ms   118 ms  macomnet-gw.transtelecom.net [217.150.43.68]
 14   127 ms   115 ms   119 ms  fastethernet0-0.ncc-8.macomnet.net [195.128.64.67]
 15   152 ms   129 ms   134 ms  labkasperdtc-macom.macomnet.net [87.118.220.169]
 16   125 ms   154 ms   132 ms  ace.some-host.somewhere.com [212.5.80.2]
 17   120 ms   119 ms   147 ms  212.5.110.40

Trace complete.

[Berny]

@Abdulraheem J. Ahmed Welcome. Is this problem persisting when you try to access the My Kaspersky portal  with your Browser : https://my.kaspersky.com/

[Guest]

@Abdulraheem J. Ahmed  hello,

• Try to clear cache in browser.
• Try to use another browser.

Does it help?