HTTP 404 - Not Found Error when trying to access My Kaspersky

[peterwallison]

I persistently get this error HTTP 404 - Not Found. when trying to go to My Kaspersky from the Total Security dashboard

 

Thanks

[Flood and Flood's wife]

Hello @peterwallison, 

Welcome!

Please tell us:

1. Operating system name, version & build?
2. KTS version & build?
3. How long has KTS been installed? 
4. System default browser? 
5. May we have a GSI & Windows Logs? 

Please post back?

Thank you🙏

Flood🐳

Resources:

How to connect Kaspersky Total Security application to My Kaspersky

[Wesly.Zhang]

Hello,

Could you run the following command and reply the execute result.

tracert my.kaspersky.com

Regards.

[Czahu]

I have the same problem - error 404 when I try to log in. WIN10, version 1903, 18362.720. chrome browser.

Tracert:

C:\Users\User>tracert my.kaspersky.com

Tracing route to center-kl.geo.kaspersky.com [93.159.230.60]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.0.1
  2     2 ms     1 ms     2 ms  192.168.233.1
  3    15 ms    11 ms    11 ms  192.168.10.1
  4     4 ms     2 ms     1 ms  host-185-215-75-9.virtuaoperator.pl [185.215.75.9]
  5    16 ms    19 ms    15 ms  host-93-105-91-217.static.warszawa.virtuaoperator.pl [93.105.91.217]
  6     5 ms     2 ms     3 ms  ae5-2406.RT.LDC.WAW.PL.retn.net [87.245.227.132]
  7    21 ms    20 ms    20 ms  ae1-1.RT.TC1.STO.SE.retn.net [87.245.232.51]
  8    39 ms    39 ms    37 ms  GW-TransTeleCom.retn.net [87.245.249.47]
  9     *        *        *     Request timed out.
 10    52 ms    52 ms    52 ms  kaspersky-gw.transtelecom.net [217.150.46.225]
 11    52 ms    54 ms    51 ms  93.159.229.249
 12    50 ms    49 ms    51 ms  93.159.230.60

Trace complete.

 Kind regards,

Czahu

[Czahu]

Now is OK :-) Problem not exists now ! Regards.

[Wesly.Zhang]

This issue has been solved automatically. Toptic closed.