How to trust and sign a software to Kaspersky

[shenase]

What's the procedure for signing our software - which is blocked by kaspersky on customers windows systems- to be known as a trusted one?

Edited April 26, 2022 by shenase

[Flood and Flood's wife]

Hello @shenase, 

Welcome!

According to the Kaspersky experts, follow these steps: 

1. Scan the software via Kaspersky Threat Intelligence Portal & select the Submit to reanalyze, provide as much detailed information as possible & request a review of the software; the Virus Lab experts may take a week or more to process the software -> if no result is received after a fortnight, log the issue with Kaspersky support, either via Chat or Email, zip the software, protect it with a password, share the password with support, provide a detailed history, support may request logs, traces & other data, they will guide you.  
2. Participate in the FREE ALLOWLIST PROGRAM. 
3. KSN - Wisdom of the Crowd.
4. Astraea technology. 

Please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

Edited April 26, 2022 by Flood and Flood's wife

[Flood and Flood's wife]

Correction @shenase, 

The support contact is https://support.kaspersky.com/b2b#contacts. 

Thank you?

Flood?+?

Edited April 26, 2022 by Flood and Flood's wife

[Demiad]

"The Allowlist program lets you add legal software to the Kaspersky Allowlist system. Registration in the program is open to clients, vendors and software developers interested in proactively preventing false positives."

https://www.kaspersky.com/partners/allowlist-program