How to report false positive ?

[Sober]

Kaspersky Free is putting a game executable to quarantine.

Game is EA Sports PGA Tour 2023 and is downloaded from EA Origin.

Where can I report this so it doesnt happen any more ?

[harlan4096]

Welcome to Kaspersky Community.

 

 

[Sober]

File is too big.  450 MB.

[harlan4096]

Then create a ticket to K. Support via Your My Kaspersky account, from there You can send big malware files to be checked by Support.

[Flood and Flood's wife]

22 minutes ago, Sober said:

File is too big.  450 MB.

Hello @Sober, 

Also, when you create the incident for support - https://support.kaspersky.com/b2c#contacts - you'll need to do the following, in the incident template:

1. Select a Kaspersky software other than Kaspersky Free, for example select Kaspersky Standard. 
2. Fill in the template as shown in the image at the end. 
3. Zip the game executable, add a password, either MALWARE or INFECTED & tell Support the password. 
4. In the Activation code field, enter X
5. In the Details field, provide a detailed history. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited April 9 by Flood and Flood's wife
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