How to remove device [KES Cloud]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Here we try to describe the proper scenario of device deletion.

First of all, you need to put device into Marked for deletion list. After it, if device still syncing with KES Cloud, applications will be uninstalled automatically and device will be deleted. Here is the article with detailed information.

You can be confused by the option "Permanently delete" options. Please note that this option should be used to delete entry from this list. It can be useful when machine is not syncing anymore with KES Cloud and there is only entry in the list. To delete this entry you can use option "Permanently Delete".

If machine is still working and syncing with network agent, you should not use this option, because after entry deletion it will appear again in console, after the first successful sync. You should wait for the automatic deletion of applications or delete it manually.

To delete device properly, you need to wait till the uninstallation process will be performed or force it by the option "Run uninstallation now" in device properties. You should not do it for all devices, when you start this feature for one it will be started for others too.

[Bin]

If these devices are currently offline, unavailable, or out of service, can they be deleted?

[Antipova Anna]

Hello,

If the devices are currently offline (forever offline), unavailable, or out of service, they should be deleted permanently (using "Permanently Delete" button).

Thank you!