How to follow up on malware upload tickets, and a KOTIP question

[lightof7ustice]

Hello,

I submitted 2 tickets for missed malware at Consumer Support. No further updates after I was asked to provide samples in the attachment and I did so. Is it possible to follow up after that?

Apart from that, one potential malware I submitted on KOTIP (opentip) is detected as Trojan, but still labeled as Not categorized, is there any reason for that outcome? I was thinking since it's detected already, it can be categorized as so.

Thanks in advance.

[Berny]

@lightof7ustice

13 minutes ago, lightof7ustice said:

labeled as Not categorized, 

You are talking about “potential malware”  did you obtain the verdict from KOTIP ?

[lightof7ustice]

6 minutes ago, Berny said:

@lightof7ustice

You are talking about “potential malware”  did you obtain the verdict from KOTIP ?

Hi, I was about to update. Yeah, I uploaded it to KOTIP again and ran a dynamic analysis just now. This time it's clean. Can't find the detection on 24th April.

But from the reports I got from other sandboxes stating it was malicious, and I ran it on my virtual machine, I was considering it suspicious. I'm not sure if it's OK to post technical support ticket ID here, but this one is in one of the tickets I'd like to follow up.

[Berny]

@lightof7ustice

Thank you for your feedback, Kaspersky Technical Support is your best option.