How to delete net-worm.win32.kido.ih

[Gia Bao]

1. Version of your operating system Windows 11
2. Name and version number of the Kaspersky application
3. Explain in details the nature of your problem. KIS cant delete Virus net-worm.win32.kido.ih on USB.
4. If necessary, attach a screenshot of the problem

1. .

[Flood and Flood's wife]

2 hours ago, Gia Bao said:

1. Version of your operating system Windows 11
2. Name and version number of the Kaspersky application, KIS 21.3 
3. Explain in details the nature of your problem. KIS cant delete Virus net-worm.win32.kido.ih on USB.

Hello @Gia Bao, 

Welcome!

1. Read: Net-Worm.Win32.Kido. 
2. Disable autorun from all drives.
3. Kaspersky Internet Security 21.3 is Kaspersky's *old* software, it's been replaced by Kaspersky Standard; Kaspersky is offering a *free-upgrade*. 
4. Please uninstall KIS, shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login.
5. Download Kaspersky Standard: https://www.kaspersky.com/downloads#update-product
6. Install Kaspersky Standard, make sure (you) sign-into the Kaspersky Standard *application* with the same email address that (you) use to sign-into (your) MyKaspersky account, so the Kaspersky Standard application & the License/subscription *synchronise*.
7. Run a Database update. 
8. *Again* - shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login.
9. Run a FULL scan, allow it to complete. 
10. From (your) second image - the infected file(s) is in Recycle - IF Net-Worm.Win32.Kido is infecting a USB & no other drives & cannot be cleared, OR if (you) think the computer is infected, read: You suspect your PC is infected. What should you do? & log the issue, on the support page: https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs & other data; they will guide you.
11. NOTE - when including images - change the Kaspersky GUI to ENGLISH please - open the Kaspersky app, press keys Shift and F12. To revert to Vietnamese -> press Shift and F5 or reboot the computer. 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited Wednesday at 06:57 AM by Flood and Flood's wife

[Xzz123]

If you encounter Kido worm

You should firstly run windows update and make sure all patch are installed.

reboot you windows.

than run a full scan.

Kido will exploit and spread though the local area network. so every PC in the local network should be fully updated.

I found that the detected file is in the windows recycle bin

try clear all the recycle bin and run full scan again.

[haudevbe]

great

[Gia Bao]

3 hours ago, Flood and Flood's wife said:

Hello @Gia Bao, 

Welcome!

1. Read: Net-Worm.Win32.Kido. 
2. Disable autorun from all drives.
3. Kaspersky Internet Security 21.3 is Kaspersky's *old* software, it's been replaced by Kaspersky Standard; Kaspersky is offering a *free-upgrade*. 
4. Please uninstall KIS, shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login.
5. Download Kaspersky Standard: https://www.kaspersky.com/downloads#update-product
6. Install Kaspersky Standard, make sure (you) sign-into the Kaspersky Standard *application* with the same email address that (you) use to sign-into (your) MyKaspersky account, so the Kaspersky Standard application & the License/subscription *synchronise*.
7. Run a Database update. 
8. *Again* - shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login.
9. Run a FULL scan, allow it to complete. 
10. From (your) second image - the infected file(s) is in Recycle - IF Net-Worm.Win32.Kido is infecting a USB & no other drives & cannot be cleared, OR if (you) think the computer is infected, read: You suspect your PC is infected. What should you do? & log the issue, on the support page: https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs & other data; they will guide you.
11. NOTE - when including images - change the Kaspersky GUI to ENGLISH please - open the Kaspersky app, press keys Shift and F12. To revert to Vietnamese -> press Shift and F5 or reboot the computer. 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Thank you so much! I followed your instructions, and the problem was solved.