how to change KIS setting - it asks for USER/password

[krishcanag]

When I try and change any setting, it asks me for user name and password, 

Default user is : KLAdmin

so i change it to my kaspersky account login details, it faails.

 

It used to be easy, on the app, there was a password tab and you set it, in the latest version i cannot find it

[Berny]

@krishcanag Welcome.

Please see this Kaspersky Support article: https://support.kaspersky.com/us/14674

[krishcanag]

Thank you but this does not help, kaspersky used to be simple, this has links to so many passwords i dont know what to do, why on the app is there not a tab to set and then modify the app password used to change setting?

 

This link needs a course on how to

[Berny]

@krishcanag 

Please follow the easy procedure  provided above under “What to do if the issue persists”

When reinstalling Kaspersky you will have to reactivate your product !

[JimmyLab]

Has the problem been solved?

If not, try these steps.

1. Download this file https://media.kaspersky.com/utilities/ConsumerUtilities/KLAPR.zip
2. Unzip it and get a batch file
3. Go into safe mode and run the batch file as administrator.