HEUR.Trojan.Win32.Adject.Gen can't be removed

[khogsed]

I am trying to clean a computer using the Kaspersky Rescue Tool from a bootable disk. Kaspersky identifies a virus as HEUR.Trojan.Win32.Adject.Gen and tries to quarantine it but it will not delete the file. The file is a .sys file in the Windows\System32\drivers folder and it keeps changing names. It cannot be deleted by Kaspersky or in Windows regular or safe mode. It says access is denied and that I need the computer administrator’s permission to delete the file. Any assistance would be appreciated.

[Danila T.]

@khogsed Hello!

Do you have license for our products? If yes, then contact with our support team: Consumer Support Contacts

If no, and you want professional virus removal from a Kaspersky expert?  Please see our Premium Support options that include virus removal, remote support services, and more here:

 

• The United Kingdom and the Falkland Islands pricing
• The US & Canada pricing  

 

Note: This service is not for sale or activation outside of the above regions.