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Posted

For 2 weeks, whenever I open any image or videos in a particular folder I get continuous Kaspersky notifications of a Trojon virus:"HEUR:Trojan.Multi.GenBadur.genw"

I have scanned the whole PC multiple times and it deletes the object, but it appears again every time.

Please guide me, I am new to this.

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Flood and Flood's wife
Posted
3 hours ago, ric1928 said:

For past 2 weeks, whenever I open any image or videos in a particular folder, I get continuous Kaspersky notifications of a Trojan virus:"HEUR:Trojan.Multi.GenBadur.genw". I have scanned the whole PC multiple times and it deletes the object, but it appears again every time.

Hello @ric1928

Welcome!

  1. Check path:  C:\Users\USER\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations - can you see the file Kaspersky is detecting? 
  2. Read & follow: Kaspersky application blocks my website or application. What should I do?
  3. Read & follow: Kaspersky notification of detection, file or website detected - by Richbuff
  4. Read & follow: How to remove a virus from Windows & preventing infection - provided by Kaspersky - Danila T.

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Posted

Yes, I can see the files and I tried doing some of the steps which I could but the virus is still there still happening.

And, I got a reply from Kaspersky to get a Getsysteminfo 6 utility, should I reply to them with the zip folder?

Please help me out with this and is this virus dangerous? am really worried about this.

Application name: explorer.exe
Application path: C:\Windows
Component: File Anti-Virus
Result Description: Not processed
Type: Trojan
Name: HEUR:Trojan.Multi.GenBadur.genw
Precision: Exactly
Threat level: High
Object type: File
Object name: y
Object path: C:\Users\USER\AppData\Roaming\Microsoft\Windows\Recent\AutomaticDestinations\f01b4d95cf55d32a.automaticDestinations-ms//D:\Call of Duty 1 [www.PcGamesPunch.com]\SetUP\Docs\New folder

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  • Like 1
Posted
2 hours ago, ric1928 said:

AI got a reply from Kaspersky to get a Getsysteminfo 6 utility, should I reply to them with the zip folder?

Please attach the Get System Info  ZIP-file in your reply to Kaspersky Technical Support.

Posted

Hello

Would you mind telling us if your COD program is Pirate or Genuine?

  • Like 2
Flood and Flood's wife
Posted (edited)
2 hours ago, ric1928 said:

Yes, I can see the files and I tried doing some of the steps which I could, but the virus is still there still happening.

And, I got a reply from Kaspersky to get a Getsysteminfo 6 utility, should I reply to them with the zip folder?

Please help me out with this and is this virus dangerous? am really worried about this.

Hello @ric1928
Thank you for posting back & the information. 

We uderstand you're worried, but Kaspersky Technical Support will help you; please provide them with whatever data they request. 

Also, the Community cannot tell you if the infection is dangerous - only Kaspersky's expert specialists can do that; the sooner you give them the system information, the  sooner they will be able to offer assistance. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
Posted

The problem is caused by the game you downloaded pirated. Remove and clean up any residue. If you can't buy and play it legally, download it from a healthier place.

  • Like 2

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