having DNS issues with the new Kaspersky VPN Wire Gaurd update version 21.23.6.614-2

[Sumith7]

Same is in my case. When I contacted Kaspersky, they were talking like they are not aware of this issue.

[Flood and Flood's wife]

Hello @User23837, @NightWlkr, @SnoopyLady, @Mehedi Hasan Mahib, @ZCX, @Sumith7 & @SkyDemon:

1. *From support, please post the incident request number for the case (you've) logged with support, it's prefixed with INC000, for those who have not yet logged a case *please do so* & post back the incident request number, prefixed with INC0000?

• On the support page, Kaspersky Customer Service, select Email & fill in the template as follows, note, IF (you're) not using Kaspersky Premium select (your) application from the drop-down-list (1); provide a *detailed-history* please: 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Edited Friday at 12:16 PM by Flood and Flood's wife
grammar

[User23837]

8 minutes ago, Flood and Flood's wife said:

Hello @User23837, @NightWlkr, @SnoopyLady, @Mehedi Hasan Mahib, @ZCX, @Sumith7 & @SkyDemon:

1. *From support, please post the incident request number for the case (you've) logged with support, it's prefixed with INC000, for those who have not yet logged a case *please do so* & post back the incident request number, prefixed with INC0000?

• On the support page, Kaspersky Customer Service, select Email & fill in the template as follows, note, IF (you're) not using Kaspersky Premium select (your) application from the drop-down-list (1); provide a *detailed-history* please: 

*Note: do not select the AI-bot to log the case*

Thank you🙏
Flood🐳+🐋

Hi there, here is mine: INC000017944237 🙂

[User23837]

status update: they asked for wireshark logs KSeC traces and a video recording while the dns lookup failed. did that this morning, expecting a reply by midnight so i should get a confirmation that they understand the issue by tomorrow. 👍 guessing it will take another week to fix.. im surprised QA didn't spot this. this has been happening since i updated around the start of the month for me.

[User23837]

status update: they understand its a problem support cant fix and have passed the info to kaspersky upper management (hopefully the devs) 🥳🎉

[User23837]

status update: the devs now have my data, looking good 😁

[AngryAlpaca]

Just to piggyback on here I use the android kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord. Cant access duckduckgo. Couldnt load anything inside google play store or samsung store with the vpn on. Couldnt load grok inside x app until i changed dns to one.one.one.one.

Not sure what youve changed but it seems to have caused me a great deal of problems on a product that was working perfectly.