Gmail Won't Open due to me.kis.v2.scr.kaspersky-labs.com

[Perkinli]

I tried to open my gmail this morning and it would not open, giving me a message: “Waiting on  me.kis.v2.scr.kaspersky-labs.com”. What happened? I am running Windows 10 and Microsoft Edge.

 

///// Moderator update: press Shift+F5 while at gmail.com as a workaround to this issue

[Flood and Flood's wife]

Hello @Perkinli,

Welcome!

➡ Please see I can’t access some sites. The websites keeps trying to load me.kis.v2.scr.kaspersky-labs.com & me.kis.v2.scr.kaspersky-labs.com

➡ The workaround atm is to use Edge Chromium InPrivate browser. 

Also:

•  Please contact Kaspersky Technical Support, ask them to assist? 
• They’ll need the info you’ve provided here, a GSI & Windows Logs, & an image of the error, ask them to assist?  
• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human🕵 will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
• Please  keep us posted with any updates they provide please? 

Thank you🙏

Flood🐳

[Rossinealves]

I’ve solved this same problem activating smartscreen windows defender that was disable, but I couldn’t understand why. I also reset my configuration on Edge and uninstall Kaspersky Protection Extension, then I had normal access to Gmail

[Flood and Flood's wife]

Hello @Perkinli,

@Igor Kurzin has added updates to Topic: me.kis.v2.scr.kaspersky-labs.com

Thank you🙏

Flood🐳

[colefisher27]

I tried to open my gmail this morning and it would not open, giving me a message: “Waiting on  me.kis.v2.scr.kaspersky-labs.com”. What happened? I am running Windows 10 and Microsoft Edge.

 

///// Moderator update: press Shift+F5 while at gmail.com as a workaround to this issue

I had the same problem earlier this morning I uninstalled Total Security, Secure connection and Password Manager and Reinstalled it. My Gmail works now.

[DarekWa]

Kaspersky Lab Support team solution is posted here https://community.kaspersky.com/kaspersky-internet-security-13/i-can-t-access-some-sites-the-websites-keeps-trying-to-load-me-kis-v2-scr-kaspersky-labs-com-8201/index2.html#post40921

[Neal]

I’ve the exact same issue.  I shall try the solutions above.