Get PDM:Trojan.Win32.Generic report while installing application!

[TrongLe]

I'm working on TestArchitect (TA). While installing TA on the Windows 10 machine, Kaspersky detected it as a trojan virus: PDM:Trojan.Win32.Generic and deleted the setup file. TA is an enterprise product and has signed digital.
Additionally, I'm using "InstallShield" to pack the build and I also try to remove some actions in the build but the issue is still happening. I see that this is a false positive. I was wondering if you could review this false positive and fix it. 
Note: the setup file to analyze is bigger than 256 Mb (> 600 Mb), so I can not upload through https://opentip.kaspersky.com/?tab=upload. Please support me in another way to send you the file.

More information:

KAS version: Kaspersky Premium 21.15.8.493 (a) (latest updated)

Windows: 10.0.19045 (Pro)

 

[Flood and Flood's wife]

33 minutes ago, TrongLe said:

KAS version: Kaspersky Premium 21.15.8.493 (a) (latest updated), Windows: 10.0.19045 (Pro)

I'm working on TestArchitect (TA). While installing TA on the Windows 10 machine, Kaspersky detected it as a trojan virus: PDM:Trojan.Win32.Generic and deleted the setup file. TA is an enterprise product and has signed digital.
Additionally, I'm using "InstallShield" to pack the build and I also try to remove some actions in the build but the issue is still happening. I see that this is a false positive.

• I was wondering if you could review this false positive and fix it. 

Note: the setup file to analyze is bigger than 256 Mb (> 600 Mb), so I can not upload through https://opentip.kaspersky.com/?tab=upload.

1. Please support me in another way to send you the file.

Hello @TrongLe, 

Welcome!

• Read: What to do if a Kaspersky application blocks my website or application. 
• Kaspersky Virus Lab experts are the team who are qualified to support you. 

1. Zip the exe, password protect it with either Malware or Infected as the password & contact Kaspersky Customer Service, on the support page: https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in Malware, False positive template; please include the zipped exe, the password & any screen images & a *detailed* history, ask Kaspersky Customer Service to send the file to the Virus Lab:

 

• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited January 26 by Flood and Flood's wife
added image

[Berny]

@TrongLe Welcome.
 

2 hours ago, TrongLe said:

PDM:Trojan.Win32.Generic

Please see additional information :
→ Files to send to Kaspersky technical support in case of PDM malware detection

Quote

" If the name of a detected threat contains PDM, for example PDM:Trojan.Win32.Generic .... "

I moved your Topic to the Virus section.