Full Scan Crashes Daily

[acpaziuk]

I need help finding a way to determine which file (possibly) is causing Kaspersky to crash. Sometimes it crashes at 1% whereas other times, it crashes at 45-46%. When it comes back up, I restart the scan and it completes.

Logically, this tells me that a file is scanned, that perhaps it finds something in there, and this file is causing the program to reset/crash. I need to find the file(s) responsible, so I require support to help me to this.

[harlan4096]

Welcome to Kaspersky Commnunity.

 

Can You provide version of K. product installed? If still KTS, I would directly migrate to new product line Kaspersky Plus:

 

 

Also, check health of Your drive -> ScanDisk, HDD Regenerator, etc...

[acpaziuk]

Version is 21.3.10.391(m)

This NVMe is new; it was replaced in November 2024.

Windows was replace, also, in November 2024 as a fresh copy.

[harlan4096]

Then please try to migrate to new product line, Your KTS license will activate new Kaspersky Plus.

[acpaziuk]

How do I migrate?

[harlan4096]

Just download the installer, and You can even install overwriting current KTS installation, it should get the current license.

[Xzz123]

try to disable scan archives in the advanced settings of full scan.

your problem is highly caused by too much reports generated.

[acpaziuk]

I'll see what I can disable because that is a good point, Xzz123, too.

If this doesn't work, then I'll download the new installer and upgrade to the new software.

You can close this as I have steps to try.

I'll mark whatever is the solution when I find it by trial-and-error.

Edited February 5 by acpaziuk