forgot my parental control password

[vino]

forgot my parental control password for internet security

[Berny]

@vino Welcome.

Did you try the option “Forgotten Password”

Also please check these  K-Lab articles :

https://support.kaspersky.com/us/common/start/13906

https://support.kaspersky.com/14674 

[I have a big problem]

 i have parental control and nobody  i am sure nobody touched my pc i want to puase protection to install a file i canttttttttttttt i have to put the username and password what can i dooooooooooooooooooooo?

[Flood and Flood's wife]

 i have parental control and nobody  i am sure nobody touched my pc i want to pause protection to install a file; i can’t i have to put the username and password what can i do? 

Hello @I have a big problem, 

Welcome!

IF Kaspersky Safe Kids is Premium, not Free & if you cannot remember the username = the email address you use to sign into your MyKaspersky.com account or password or you cannot reset the password; contact Kaspersky Technical Support → scroll to the bottom of the page, select Product help, select Chat or Phone:

 

 

Thank you🙏

Flood🐳 +🐋

[Sangkip]

I forgot parental control password.. please help me to recover it.

[Flood and Flood's wife]

24 minutes ago, Sangkip said:

I forgot parental control password.. please help me to recover it.

Hello @Sangkip,

Welcome!

• Kaspersky Parental control was replaced by Kaspersky Safe Kids a long time ago. 

1. Has Forgot your password been selected? 
2. IF (you) still can't remember OR change the password, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown; include a *detailed history* 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*          

         

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Resource:

Password to a My Kaspersky account, KSK, Windows. 

Password to Kaspersky Safe Kids / access code, for Android

Edited December 29, 2024 by Flood and Flood's wife
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