Firefox, ongoing "ff.kis.v2.scr.kasperky-labs.com" blocks access to internal (tec) website

[gpapst]

We operate self-developed scientific instruments, inside a local LAN (local IP), managed via HTTP Web-Gui's.

We use professional PCs with latest WIN-10, latest Firefox, and latest Kaspersky "Small Office Security ...".

Ón SOME of the Instrument Web-GUIs, the ones with more complex GUIs, after login to the site
we CANNOT ACCESS the site. For many minutes we see a toggeling "sand-clock and a togelling
footer  line  with something like "ff.kis.v2.scr.kasperky-labs.com".

After about 5-10 minutes the "toggeling" stops and we can access the instrument site homepage.
Sometimes, after the first initial very long waiting time, the second access works faster.

I hereby enclose a Kaspersky debug log.

What causes this strange problem?

How to fix it, via Kaspersky and/or in our instrument's software

regards - Gerhard Papst - Gepa Consulting

@gpapst*****@*****.tld 

 

[Tahmeed702]

16 minutes ago, gpapst said:

We operate self-developed scientific instruments, inside a local LAN (local IP), managed via HTTP Web-Gui's.

We use professional PCs with latest WIN-10, latest Firefox, and latest Kaspersky "Small Office Security ...".

Ón SOME of the Instrument Web-GUIs, the ones with more complex GUIs, after login to the site
we CANNOT ACCESS the site. For many minutes we see a toggeling "sand-clock and a togelling
footer  line  with something like "ff.kis.v2.scr.kasperky-labs.com".

After about 5-10 minutes the "toggeling" stops and we can access the instrument site homepage.
Sometimes, after the first initial very long waiting time, the second access works faster.

I hereby enclose a Kaspersky debug log.

What causes this strange problem?

How to fix it, via Kaspersky and/or in our instrument's software
 

regards - Gerhard Papst - Gepa Consulting

@gpapst*****@*****.tld 

 

Exclude the Website from KSOS 

Follow this Guide https://support.kaspersky.com/KSOS/8.21/en-US/69082.htm

 

[Flood and Flood's wife]

4 hours ago, gpapst said:

We operate self-developed scientific instruments, inside a local LAN (local IP), managed via HTTP Web-GUIs.

We use professional PCs with latest WIN-10, latest Firefox, and latest Kaspersky "Small Office Security ...".

On SOME of the Instrument Web-GUIs, the ones with more complex GUIs, after login to the site
we CANNOT ACCESS the site. For many minutes we see a toggling "sand-clock and a toggling
footer  line  with something like "ff.kis.v2.scr.kasperky-labs.com".

After about 5-10 minutes the "toggling" stops and we can access the instrument site homepage.
Sometimes, after the first initial very long waiting time, the second access works faster.

1. I hereby enclose a Kaspersky debug log.
2. What causes this strange problem?
3. How to fix it, via Kaspersky and/or in our instrument's software

regards - Gerhard Papst - Gepa Consulting

Hello @gpapst, Gerhard Papst, 

1. Also, to protect Kaspersky Community members (you/your) privacy & security - logs & data cannot be submitted to the Forum portal, only to Kaspersky Customer Service/Kaspersky Technical Support.
2. To enable KSOS to communicate with the browser add-on via this address. || The URL 'ff.kis.v2.scr.kaspersky-labs.com' resolves locally on (your) computers, no data leaves the computer. || This URL is inserted by script injection into every page called by the browser. || For the function of the AV it's unimportant, it facilitates the operation of features such as:  Safe Money, Private Browsing, Anti-Banner, and URL Advisor. See dot point 3. & 4. 
3. Also, in Network Settings, add the URLs to: Configure trusted addresses -> Restart the browser and reload the page afterwards for the setting to take effect -> IF after the addition, the issue remains, continue with dot point 4. 
4. Again in Network Settings -> remove the check, clear the box for: Inject script into web traffic to interact with web pages || There's a prompt to show which functionality will be lost by clearing Inject script into web traffic to interact with web pages. 

Any issues or problems, please do not hesitate to post back? 

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
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