Firefox, ongoing "ff.kis.v2.scr.kasperky-labs.com" blocks access to internal (tec) website

[gpapst]

We operate self-developed scientific instruments, inside a local LAN (local IP), managed via HTTP Web-Gui's.

We use professional PCs with latest WIN-10, latest Firefox, and latest Kaspersky "Small Office Security ...".

Ón SOME of the Instrument Web-GUIs, the ones with more complex GUIs, after login to the site
we CANNOT ACCESS the site. For many minutes we see a toggeling "sand-clock and a togelling
footer  line  with something like "ff.kis.v2.scr.kasperky-labs.com".

After about 5-10 minutes the "toggeling" stops and we can access the instrument site homepage.
Sometimes, after the first initial very long waiting time, the second access works faster.

I hereby enclose a Kaspersky debug log.

What causes this strange problem?

How to fix it, via Kaspersky and/or in our instrument's software

regards - Gerhard Papst - Gepa Consulting

@gpapst*****@*****.tld 

 

[Tahmeed702]

16 minutes ago, gpapst said:

We operate self-developed scientific instruments, inside a local LAN (local IP), managed via HTTP Web-Gui's.

We use professional PCs with latest WIN-10, latest Firefox, and latest Kaspersky "Small Office Security ...".

Ón SOME of the Instrument Web-GUIs, the ones with more complex GUIs, after login to the site
we CANNOT ACCESS the site. For many minutes we see a toggeling "sand-clock and a togelling
footer  line  with something like "ff.kis.v2.scr.kasperky-labs.com".

After about 5-10 minutes the "toggeling" stops and we can access the instrument site homepage.
Sometimes, after the first initial very long waiting time, the second access works faster.

I hereby enclose a Kaspersky debug log.

What causes this strange problem?

How to fix it, via Kaspersky and/or in our instrument's software
 

regards - Gerhard Papst - Gepa Consulting

@gpapst*****@*****.tld 

 

Exclude the Website from KSOS 

Follow this Guide https://support.kaspersky.com/KSOS/8.21/en-US/69082.htm