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File anti virus detects Heur.Exploit.Multi.DrvDos.gen in google search for CCleaner.

StellarDream

By StellarDream
in Kaspersky Internet Security

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Go to solution Solved by Igor Kurzin,

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StellarDream

StellarDream

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Can somebody help me. When I search on google, kaspersky automatically blocks a download. Does my computer have a trojan? I run a full scan and detected a problem, it couldn't disinfect the virus (it was in the cache of edge) So I cleared the cache, cleared the reports, and reboot my computer. I run s can again and now it doesnt detect any problems. But when I search on google, kaspersky still automatically blocks a download. The issue was not solved at all. Heur.Exploit.Multi.DrvDos.gen is the file name. What do I do?

Please I really need help

StellarDream

StellarDream

Posted
  • Author
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Thank you for responding!

It is triggered by a google search of "ccleaner". Does this affect my computer?  Before all of this, I just recently updated windows 10 and my bios upgraded, is this related to the issue? 

Please help me

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

But when I search on google, kaspersky still automatically blocks a download. The issue was not solved at all. Heur.Exploit.Multi.DrvDos.gen is the file name. What do I do?

Hello @StellarDream, 

Thank you for the additional information👌

Same: 

 

 

 

 

 

 

Link

 

Link

 

  1. Your KIS application managed the immediate issue by blocking the download.
  2. In our searches, MD5 changes.
  3. Kaspersky need to look at the site, please log a case with Kaspersky Technical Support, fill in the Malware, Detected threat appears over & over again template (image 5 above); in the problem description provide a detailed history & the URL for this topic; Support may request Logs & or other system data, they will guide you. 
  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share the outcome with the Community when it’s available? 

  • CCleaner Technical Team have been informed. 

Thank you🙏

Flood🐳+🐋

Igor Kurzin

Igor Kurzin

Posted
Posted

Hi all, looks like a false detection, checking with VirusLab experts. Will post back when there is news. 

 

  • Solution
Igor Kurzin

Igor Kurzin

Posted
  • Solution
Posted

Good day,

The detect no longer occurs, please check on your side. Thanks.

StellarDream

StellarDream

Posted
  • Author
Posted

Thank you very much for the help

The issue is also gone here too.

If you don't mind, I have one last question, can I rest easy that my computer is not infected?

 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @StellarDream, 

Thank you for checking & confirming Kaspersky is no longer detecting CCLeaner www👌  

Yes, you can relax. 

  1. The Kaspersky software blocked the download attempt. 
  2. The download attempt was a false positive, nothing actually happened, the problem was on the Kaspersky side, not on your computer & not on CCLeaner side. 
  3. Kaspersky fixed the problem on their side, things are back to normal. 

Thank you🙏

Flood🐳+🐋

StellarDream

StellarDream

Posted
  • Author
Posted

Thank you very much again for the help. ^_^

Igor Kurzin

Igor Kurzin

Posted
Posted

can I rest easy that my computer is not infected?

Absolutely! 

To have a more fuzzy feeling of being protected, update databases and run a full scan task :) 

Huchim

Huchim

Posted
Posted

Hello, I have same problem but with a forum site; however the site is not full blocked:

 

 
 

 

 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Huchim, 

Welcome!

Confirmed👍  

 

 
  1. Please log a case with Kaspersky Technical Support, fill in the Malware, Detected threat appears over & over again template (image 2 above); in the problem description provide a detailed history & the URL for this topic; Support may request Logs & or other system data, they will guide you. 
  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳+🐋

Igor Kurzin

Igor Kurzin

Posted
Posted

Hi @Flood and Flood's wife , thanks for posting back, we reproduced and virus analysts confirmed the false-positive. A fix will be released soon. 

@Huchim , thanks. 

@Berny , it seems the reproduction is intermittent. 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hi @Flood and Flood's wife , thanks for posting back, we reproduced and virus analysts confirmed the false-positive. A fix has been released. Can you check the repro on your end as well. 

 

Hello @Igor Kurzin,

 

 

Thank you🙏

Flood🐳+🐋

Igor Kurzin

Igor Kurzin

Posted
Posted

Thanks. Strange, I checked on two PCs 45 minutes ago and there was no detect. But now there is a detect again. Will get back with an update, stand by.

Huchim

Huchim

Posted
Posted

The detection does not longer occurs. Thank you

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