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False positive report for greatquestion.co


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Fernando Sousa
Posted

Hi there,

Kaspersky Internet Security is reporting a false positive for my website:https://grestquestion.co

I've tried the official form but had no answers.

Greatquestion.com is a UX research tool that helps researchers schedule meetings, synthesize studies, and more.

Our top clients, Intuit, Salesloft, Canva, and Okta, also use our landing page feature to effortlessly invite users to a study.

Here's an example:
https://research.contribyard.com/contribyard/7m43dctv#

Can you please review this website and delist it? It's causing lots of inconvenience for our customers.

Thank you

Flood and Flood's wife
Posted (edited)
  On 12/23/2024 at 1:04 PM, Fernando Sousa said:

Kaspersky Internet Security is reporting a false positive for my website: greatquestion.co

I've tried the official form but had no answers.

Greatquestion.com is a UX research tool that helps researchers schedule meetings, synthesize studies, and more.

Our top clients, Intuit, Salesloft, Canva, and Okta, also use our landing page feature to effortlessly invite users to a study.

Can you please review this website and delist it? It's causing lots of inconvenience for our customers.

Thank you

Expand  

Hello @Fernando Sousa,

Welcome!

  • Not just Kaspersky
  1. Please read & follow: What to do if a Kaspersky application blocks my website or application

image.thumb.png.a7ff5a6a5fa2b8ee64a5090ec447a3d7.png

image.thumb.png.13d35c7df3654a58238dc6d5652db1c9.png

  1. Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history
  • *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                

image.thumb.png.d979f4cb4e8be3693066040e8c77489b.png

Thank you?
Flood?+?

Edited by Flood and Flood's wife
added FP template
  • Solution
Posted

@Fernando Sousa

Kaspersky Virus Lab is confirming a false positive ↓
 

  Quote

" Hello,

URL was removed from blocklist. It will be fixed in the next update. Thank you for your help.

Best regards, Xxxxxxxxx Xxxxxxxxx, Malware Analyst
39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 "

Expand  

 

  • Like 1
  • Thanks 1
Fernando Sousa
Posted

Thank you so much.

I really appreciate it.

 

  • Like 1

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