False Positive: HEUR:Trojan.Script.Generic [Solved][Closed]

[bobbyray123]

Hi, There are a few websites that I've been visiting which KIS v19c keeps giving the following error HEUR:Trojan.Script.Generic i have ran it through Kaspersky Virus Desk and found no problems. these are the sites https://www.all4kidsonline.com.au https://www.babykingdom.com.au could these be unblocked? Thanks.

[Wesly.Zhang]

Hello, Could you provide the false alarm screenshot to here？ Regards.

[Flood and Flood's wife]

Hello, Could you provide the false alarm screenshot to here？

Hello Wesly.Zhang, In my tests: all4kidsonline is detected. babykingdom is not Best regards.

[Flood and Flood's wife]

Could you provide the false alarm screenshot to here？

Hello Wesly.Zhang, In my tests:

1. all4kidsonline is being detected (all browsers), 2 systems, Kaspersky 2019 & 2020

babykingdom is not being detected. :pray_tone3: & best regards.

[Berny]

bobbyray123 Also and in addition to above , if you suspect a FP please contact K-Lab Tech Support , this Forum cannot fix this kind of issue. https://center.kaspersky.com

[Wesly.Zhang]

Hello, Could you provide the false alarm screenshot to here？

Hello Wesly.Zhang, In my tests: all4kidsonline is detected. babykingdom is not Best regards.

Hello, About www.all4kidsonline.com.au, The detected object is the following JS link label. It is actually a false alarm. It will be fixed in the next update. Best regards.

[bobbyray123]

Thanks all. Yes baby kingdom is working now. Thanks for fixing all4kids.

[Flood and Flood's wife]

It's a false alarm. It will be fixed in the next update.

Hello Wesly.Zhang, Thank you for replying:pray_tone2:

1. Which "next update" please, a db update or patch update?

Something has been fixed, and something hasn't: Please let us know? Thanks.

[Wesly.Zhang]

It's a false alarm. It will be fixed in the next update.

Hello Wesly.Zhang, Thank you for replying:pray_tone2:

1. Which " next update" please, a db update or patch update?

Something has been fixed, and something hasn't: Please let us know? Thanks.

Hello, FLOOD It is a db update for fixing this issue. (•̀⌄•́) Regards.

[Flood and Flood's wife]

It is a db update for fixing this issue. (•̀⌄•́)

Hello Wesly.Zhang, Thanks for your quick respone? Best Regards

[Flood and Flood's wife]

Hello Wesly.Zhang, Can you please let us know if the "fix/db update" you referred to, has been applied please? Thanks:pray:

[Berny]

Can you please let us know if the "fix/db update" you referred to, has been applied please?

Hi FLOOD . A this time the latest database signatures (5/8/2019 5:18) doens't contain a fix for above FP. Your/Our only option is to check from time to time this issue and wait till K-Lab Tech Support resolved this problem.

[Flood and Flood's wife]

According to the Lab there is no problem Berny

[Berny]

FLOOD In this case and if the the FP doesn't get fixed , the OP should submit a reminder to K-Lab Tech Support https://center.kaspersky.com

[Flood and Flood's wife]

I disagree Berny, the Lab have the issue raised with them, they've advised 2 differnt things:

1. Nothing to fix
2. Fix is pending

Kaspersky Customers who've paid for this service should not have to:

1. Constantly chase an issue that's been escalated.
2. Spend 24x7 checking Kaspersky software to "see" if a fix has been applied.

[Berny]

1. Kaspersky Customers who've paid for this service should not have to:

We are not involved in this problem that has to be cleared out between Customer and K-Lab Tech Support.

[Wesly.Zhang]

Hello, FLOOD Berny Perhaps there is a time lag in pushing updates to users. Our KL chinese viruslab tell me they fix the problem in next db update. Maybe they need more time. :sweat_smile: . Regards.

[Guest]

I have sent an additional request to virus lab. Lets wait for their reply.

[Wesly.Zhang]

I disagree Berny, the Lab have the issue raised with them, they've advised 2 differnt things:

1. Nothing to fix
2. Fix is pending

Kaspersky Customers who've paid for this service should not have to:

1. Constantly chase an issue that's been escalated.
2. Spend 24x7 checking Kaspersky software to "see" if a fix has been applied.

Hello, FLOOD Does this detection still exist? I see this website is OK now. Regards.

[Flood and Flood's wife]

Hello Wesly.Zhang Anton Mefodys,

1. The issue has never been a detection using VL scanner.
2. The issue is exactly as bobbyray123 1st presented & I followed up with images as shown 2nd August, 3rd August & 5th August 2019.

If these technical discussions are not in the public interest, why have an open, technical, "Community" portal?

[Berny]

I have seen in the past similar cases , the verdict from KAV/KIS/KTS and the verdict from the Kaspersky Virus Desk is sometimes different.

[Wesly.Zhang]

Hello, FLOOD There is no detection problem on my side. Do you still have alarm on this website? Regards.

[Flood and Flood's wife]

Wesly.Zhang, Please see attached report & image.

[Berny]

Wesly.Zhang Same here , no detection any more. FLOOD Please update databases and clean your Browser Cache , any better ?

[Flood and Flood's wife]

Wesly.Zhang, The detection occurs with 3 different Kaspersky products: KTS, KCS, KISA - updated databses, 3 clean browsers, 3 different devices and 3 different geographical locations.