False Positive: HEUR:Trojan.Script.Generic

[Jezabel22334]

Hi, I am trying to visit "baybloorradio_com" which keeps giving the following error and blocking access to the site HEUR:Trojan.Script.Generic i have run it through Kaspersky Virus Desk and it scans clean. I submitted it to the Kaspersky antivirus lab on July 25 but have not had any response since then and the site is still blocked. Can someone assist me in getting this site be unblocked? Thanks. Moderation Edit : Link disabled

[Berny]

Welcome. This Forum cannot fix this problem, please contact the Technical Support https://center.kaspersky.com Also , please do not post potential malicious links.

[Jezabel22334]

Hello Berny, Thank you for your response. I suspect I have the same issue as was discussed recently in the forum below so I was hoping to get some advise/assistance https://community.kaspersky.com/kaspersky-total-security-14/false-positive-heur-trojan-script-generic-2566 The link I posted is not malicious.....the Kaspersky Virus Desk scanned it clean. I am currently trying Kaspersky as a free trial so I don't have access to technical support. Do you have any suggestions as to how I can resolve this issue? Thank you for your assistance

[Berny]

You are welcome. It happens once in a while that the verdict from the Kaspersky Virus Desk is different from the Kaspersky Web Antivirus module. K-Lab engineers are also participating in this Forum and could fix this issue.

[Jezabel22334]

OK, thank you. I will wait for a K-Lab engineer to review. Appreciate your help!

[Berny]

You can always try a Live Chat with K-Lab here https://support.kaspersky.com/b2c/

[Jezabel22334]

Berny - I was able to chat and get the issue escalated with the antivirus lab. Thank you again for your assistance! Hopefully the issue will be resolved soon now. Have a great day!

[Wesly.Zhang]

Hello,

Please check this JS link. It is not very good.

Regards.